Colgate Palmolive - the Precision Toothbrush

1. What is changing in the toothbrush category? Assess Colgate Palmolive’s competitive position.

Toothbrush manufacturers have poured millions of dollars and hours, to marry form and function in oral health care products that enable their users to brush frequently, comfortably, and above all, properly. Along the way, they have built the U.S. oral care market into a $2.9 billion industry, changed the brushing habits of millions and turned the lowly toothbrush into a trendy lifestyle accessory.

As the consumers are becoming more concerned about the health of their teeth, the toothbrush companies are focusing on helping them have an optimal dental health, and offering various types of toothbrush; to do this they must be all the time focused on what the customer’s needs are.

And for this reason, the toothbrush companies have made numerous functional and aesthetic changes to the heads and bodies their products. Some toothbrushes have an indicator who tells you when to change the toothbrush; handles were thickened for a more comfortable grip and lengthened to extend the reach of the bristles. Shaft materials changed, incorporating translucent and more flexible plastics in the handle and rubber components fashioned into thumb ridges to help prevent slippage. The toothbrush market has become very competitive, and Colgate-Palmolive is facing strong competition for its products from existing companies like Johnson & Johnson and Oral-B and new companies such as Procter & Gamble and Smith Kline Beecham who positioned their new product lunches in the super-premium toothbrush segment.

In 1991, CP launched new products in the U.S market CP and held 43% of the world toothpaste market and 16% of the world toothbrush market. Other oral care products included dental floss and mouth rinses. In 1991, worldwide sales of CP's oral care products increased 12% to $1.3 billion, accounting for 22% of CP's total sales.

2. How is the toothbrush market segmented….? Compare consumer behavior for toothbrushes and toothpaste…..?

The toothbrush category is divided into two segments: value and professional. Also, the toothbrushes are differed by bristle type ( firm, medium, soft and extra soft) and by head size (full/adult, compact and child/youth). In the beginning the toothbrushes were introduced on the basis of functional features but in the late 1980’s this changed and many new toothbrushes were introduced on the basis of aesthetic and of course this changed because in 1991 new product introduction were again focused on technical performance improvements. Generally, different people have various needs for buying toothbrush.

Furthermore, we have three groups of consumers:

• Involved oral health consumers- therapeutic brushers 46%

• Involved oral health consumers- cosmetic brushers 21%

• Uninvolved oral health consumers- 33%

So we have consumers who search out functionally effective products in order to avoid oral care products, consumers who search for products that deliver cosmetics benefit (such as preventing bad breath and/or ensuring white teeth) and the last group who views the products as the same. These kind of consumers are not motivated by oral care benefits and adjust their behavior only when they confront oral hygiene problems.

For most consumers toothbrushes were as important as toothpaste to effective oral hygiene and that the primary role of a toothbrush was to remove food particles; plaque removal and gum stimulation were considered secondary. CP estimated that 82% of toothbrushes purchases were unplanned. The average or replacements of the toothbrushes were only once every 8.6 months in 1990, 7.5 in 1991 and due to the prevalence of “two-for-one” the average was 12.4 months in 1990 and 9.7 months in 1991.

Consumer behavior for toothbrushes and toothpastes is different. The toothpaste is shared by members of the same hoysehold. Consumers are more careful in choosing the right toothbrush rather than toothpaste. People are choosing the toothbrush based on their individual needs about size, the handle, the bristles and head shape of the toothbrush and all that based on the shape of the mouth.

3. What are the arguments for launching Precision as a) a niche product and b) a mainstream brand?

• Launching Precision as a niche product:

Niche positioning focuses on customers who care about the prevention of gum diseases. As such, it could command a 15% price premium over Oral-B and would be expected to capture 3% of the U.S. toothbrush market by the end of