Internet Banking

Internet banking

A study of user demographics, advantages, disadvantages and its future

Chapter 1 Introduction to internet banking

Chapter 2 User demographics

Chapter 3 Comparative study of online services provided by:

• Bank Of America

• Wells Fargo

• American Business Bank

Chapter 4 Factors influencing the adoption of internet banking

• Advantages of internet banking

• Disadvantages of internet banking

Chapter 5 Online banking security

Chapter 6 Future of Internet banking

References

Chapter 1:

An introduction to internet banking

Definition

Internet banking refers to systems that enable bank customers to access accounts and general information on bank products and services through a personal computer or other intelligent device.

Quite simply, it allows individuals to perform banking activities at home, via the internet. Traditional banks allow customers to perform all routine transactions, such as account transfers, balance inquiries, bill payments and stop-payment requests; some even offer online loan and credit card applications. Account information can be accessed anytime, day or night, and from anywhere. Some other banks are online only and thus provide all their services online; they have no physical presence.

“Informational” is the very basic kind of internet banking where the bank provides information on its products and services, on a stand alone server. The level of risk in this is relatively low as there is no interaction between the banks systems and the customer.