Management

It is the capacity for recognizing our own feelings and those of others, the capacity for managing our own emotions, and the capacity for building relationships with others. Emotional Intelligence is twice as important as any other factor in predicting outstanding performance in the workplace - more important than technical competence or IQ. At high levels of leadership EQ is even more important. When star senior leaders are compared to average ones, more than 85% of the difference in their profiles was attributable to emotional intelligence factors, not cognitive ones. Research shows the same trend. When comparing the best leaders we have coached (those rated highest by their coworkers) with those rated lowest, there is almost no difference in technical skill. The greatest differences come in EQ dimensions - the ability to facilitate teamwork, to motivate others, and to be an inspirational role model. Arrogance and the inability to manage relationships with others are the top causes of executive derailment.

The Areas of Emotional Intelligence

· Self-Awareness:

Self-awareness is the ability to recognize one’s feelings, to monitor them and know how one is coming across to others

Self-Regulation: The ability to handle feelings so they are appropriate, Involves the capacity to soothe one, to shake off worries, gloom or irritability, and to bounce back from setbacks.

· Self-Motivation:

Self-motivation is the ability to marshal one’s emotions in the service of a goal. Involves being able to delay gratification, stifle impulsiveness, and stay focused on the task or goal at hand.

· Empathy:

Empathy is the ability to recognize emotions in others. People who are empathic are more attuned to the subtle social signals that indicate what others need or want.

· Social Skills:

Social skills are the ability to relate well with others and manage the emotions of others.

People