Midterm Review
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Chapter 3
- The degree of motivation that accompanies an external search is determined by the consumer's _______. level of involvement, need for cognition, and level of shopping enthusiasm
- What is the first step of the buying decision-making process? The consumer experiences a need or want.
- A key marketing communications objective related to an internal search is to ensure __________.that a company's brand becomes part of the consumer's set of potential purchase alternatives
- Which of the following statements is true regarding time spent in the external search process? Individuals with no knowledge of the product category will spend less time.
- What are the three models of the information search process that marketing experts use? Attitudes, values, and cognitive mapping
- In what order do events take place in attitude formation about a product? Cognitive→Affective→Conative
- Advertisements and other marketing communications can first appeal to the emotions or feelings held by consumers in order to move them to "like" a product and make the purchase. This is what component of attitude formation? Conative
- In the evoked set method, the inept set contains brands that ________________. are a part of a person's memory that are not considered because they elicit negative feelings.
- The _________________________ concept suggests that consumers choose brands they like the best or the ones with which they have emotional connections. affect referral
- What does age complexity mean in consumer buying trends? Children are growing up at a much earlier age and middle-aged adults apparently do not want to age.
- What are "second chancers"? Divorced people who focus more on seeking a fuller life.
- How have emerging technologies changed the way consumers communicate about brands? Word-of-mouth communication has a much bigger impact.
- What is an "influencer" in a buying center? People who shape decisions by providing information
- Who are "gatekeepers" in buying centers? People who control the flow of information to members of the buying center
- What are some of the complexities of determining roles in a customer's buying center? Roles often overlap and are not fixed and formal.
- In addition to personality, roles, motivation, level of power, and levels of cognitive involvement, what are the two additional factors that affect each member of the business buying center? Risk and personal objectives
- A buying center member who is influenced by his or her own level of cognitive involvement would be someone whoneeds______. a lot of information prior to making a decision
- What is the difference between a straight rebuy and a modified rebuy? A straight rebuy is a simple restocking, whereas a modified rebuy involves comparisons with alternatives.
- What type of business-to-business sale is most likely to occur with large, infrequent purchases? A modified rebuy
- What event can force bids for a purchase? End of a contractual agreement
- What affects derived demand for product purchases by businesses? A recession
- What must precede a request for bids for a purchasing situation? Identification of vendors
- When might a company consider dual channel marketing? When a product lends itself to both business and consumer sales
- What are spin-off sales? When a consumer's work purchases lead to personal sales
- When is a cultural assimilator needed? As a member of an international marketing project
Chapter 4
- What key insights can be determined by marketing research? How products are used, when they are used, and why they are used
- What are the primary marketing research approaches? Product-specific, consumer-oriented, and target-market
- What is product specific research? It identifies key product characteristics that become selling points.
- Which of the following is an approach to gain understanding of a client's customers by gathering them together to discuss aproduct? Focus group
- The type of segmentation which is based on a person's activities, interests, and opinions is known as ______________ segmentation. psychographic
- In order for a market segment to be viable, it should be distinct from other segments and from the general population, but those within the segment should be ____________. Homogenous
- What demographics are often used for market segmentation? Gender, age, education, income, and ethnicity
- What are psychographics? Measures that emerge from patterns of responses that reveal a person's activities, interests, and opinions
- Which type of segmentation focuses on life events that create an impact on social values, attitudes, and preferences, leading to common preferences for music, foods, and other products? Generational
- Geodemographic segmentation is achieved by combining demographic, geographic, and _____________ information. Psychographic
- What is the primary goal of business-to-business market segmentation? To group similar organizations into meaningful clusters in order to provide better service
- How might a marketing approach differ based on the size of the target prospect? A large prospect would typically have a sales team on-site, whereas a small prospect would have a less expensive approach such as email and telemarketing.
- How might segmentation by geographic location work effectively? Target a few large businesses in an area, gather testimonials, and then market to smaller regional businesses.T
- Which two elements of product positioning typically stand out in the consumer's mind? Customer perceptions of the product and the product's standing relative to the competition
- What is typically the best technique for positioning strategies? Use one approach.
- What is application positioning? Positioning that involves creating a memorable set of uses for a product.
- Which of the following is important in international positioning? The company's overall theme and the brand image should stay as consistent as possible for each country.
- What is a benchmark measure? It represents the starting point that has been established in relation to the degree of change following a promotional campaign.
- How can you know if marketing communication objectives are being met? Take a benchmark measurement, run a campaign, and then measure again.
- How is a communications budget set using the percentage-of-sales budget method? Allocations are derived from either sales from the previous year or anticipated sales for the next year.
- What do many marketing experts believe is the best budgeting method? Objective-and-task
- Which budgeting method provides more money for newer products? Payout-planning
- What is the marketing communication schedule that spends only during peak times? Flighting
- The goal of a globally integrated marketing communications (GIMC) program should include all of the following EXCEPT: developing a unique program for each country.
- Which media typically receives the most global advertising spending? Television