Office Manager

The AI Brainstorming Conference is nearly over. In the closing discussion you will talk about your own personal experiences with companies over the years.

Share a scenario of a company that did a great job of satisfying you (as a customer)

About five years ago, my husband and I built our home. When we began to get ready to move in, we decided we would purchase all new furniture. We contacted a couple of the local furniture stores and advised them that we would need to fully furnish two bedrooms, a living room and purchase all appliances, including freezer, washer and dryer. A couple of the chain stores would not even discuss the purchases with us. They simply stated these are the prices. We would love your business, but we can not offer you a discount. Fortunately for us, there is a local furniture store that was anxious to help us furnish our house at a considerable savings.

Chesser’s Sales & Service, a locally owned furniture store, allowed us to pick out each item, special order a few of them, and saved us approximately $2,500 on our purchases. The local store owner delivered each piece of furniture, set it up and even installed our satellite television system. If we have ever had a problem with our appliances, he has come to make the necessary repairs the same day we contact his place of business. I have never been treated as fairly as I was with this small town store. We have purchased a few other pieces of furniture in the last couple of years and the owner has even discounted these individual pieces. He stated that the customer loyalty and return service was well worth the discount he offers to returning customers. His customer service has won my business hands down.

A scenario of a company that fell short of expectations.

As a resident of a very small, rural community in Southeast Georgia, the choices for internet service providers are very limited. The only service available in my particular area of the county was either dial up or satellite internet. Due to the extremely slow dial up, I opted for satellite internet. The service is good, as long as the weather is clear; however, I had some trouble with my system. A service tech came to my home to make the necessary repairs. Upon completion, he handed my husband and I a bill. I politely wrote the check, which covered the service call of $75 along with charges for numerous parts. My internet was back up and going and I could get caught up on assignments.

Then the problem comes. About three weeks later, I noticed where Wild Blue had drafted my checking account for my monthly service fee plus $75. When I contacted them, I was told that they would have to issue a credit, but the credit would take 8 to 10 weeks to show on my statement. To say I was upset is an understatement. I advised Wild