Organizational Management

Organizational Behavior

Introduction

Organizational Behavior is “the study of individuals and groups in organizations” (Schermeherhor, Hunt and Osborn, 2005 p.3). This concept is very important when studying the different areas in a workplace. OB, for short, is what management level employees use to make their organization progress. By looking at different areas of organizational behavior one will better understand workplace diversity, communication, organizational learning, organizational culture, and the effectiveness and efficiency of an organization.

Workplace Diversity and Culture

Workplace diversity is a very important concept and value for mangers of any level to follow. This task in organizational behavior is key to becoming an effective manager. All employees must be treated fairly and equally regardless of their age, race or gender. Managers at such retailers as Walgreen’s must provide an equal balance of race among their employees. Companies like Walgreen’s must also continue to promote from within regardless of their employees age. By doing so, this company will provide opportunities to everyone and not just a select group of elite personal. It is important that members of an organization “operate with a clear vision” (Schermeherhor, Hunt and Osborn, 2005 p.11). Each person must have goals, motivation and positive performance in order to create a productive and diverse organizational culture.

Efficiency and Effectiveness

Within and organization the effectiveness and efficiency can be measured several different ways. Most retail companies such as Walgreen’s use the systems resource approach to look at the effectiveness and efficiency of the company. Walgreen’s looks at the desired resources that it must obtain form its eternal resources. By measuring how well the company functions within its open systems helps to show the efficiency of the company as a whole. All companies must show their efficiency to its employees, vendors, customers and stock holders. It is important to look at the m management of a company to effectively understand efficiency within a company. Good management leads to good production and positive efficiency and effectiveness. Proper training and leadership will help managers to enhance these goals.

Organizational Learning

Organizational Learning is defined in the text as “the process of acquiring knowledge and utilizing information to adapt successfully to changeling circumstances” (Schermeherhor, Hunt and Osborn, 2005 p.17). In order for any company to be successful it must be able to easily adapt to changes around it. Nor only does the organization have to adapt but so does each individual within. Retailers, such as Walgreen’s, must be able to learn from mistakes made and utilize this information to better its profit. By providing customers many methods of shopping and saving they have adapted to today’s advanced technology. By offering internet shopping and mail in rebates they have effectively learned what customer’s desire in their shopping experience. They have learned to conform to today’s computer