Problem Solution: Global Communication

Running head: PROBLEM SOLUTION: Global Communications

Problem Solution: Global Communications

Yan Huang

Brandon Nguyen

George F. Jiang

Dhananjayan R.

Melinda Rieboldt

Shahab Alizadeh

University of Phoenix

Problem Solution: Global Communications

As a large unionized telecommunication company with strong union influence and rich corporate culture, Global Communication (GC) relies heavily on proper alignment of key stakeholders for its organizational effectiveness. In the past decades, GC has been successfully working with its union in achieving its “mega giant” status in the industry; it has also benefited significantly from its legendary “people edge”. As GC seeks to face new challenges, union relations and employee morale continue to play pivotal roles.

GC, like any other organization with a rich history, is bound to face challenges and resistance when implementing dramatic changes such as outsourcing and other aggressive cost cutting measures. How to effectively manage such changes has deep impacts on union relations and GC’s “people edge”. Change management thus becomes a crucial issue that the GC leadership must handle with great care.

To accurately identify the problems in the GC scenario, it is essential to thoroughly evaluate different stakeholders’ values and rights, as well as the profound impacts of culture changes on various aspects of organization behavior.

Describe the Situation

Issue and Opportunity Identification

Global Communications (GC) is an aging, unionized telecommunication mega-giant with decades of history. It is suffering issues originating from out-dated technology, technically-incompetent employees,