Process Improvement Project: Phase I Improvement Opportunity

Process Improvement Project: Phase I

Asadullah Abdullah

Grand Canyon University: MGT-655

7/24/18

Phase I: Improvement Opportunity

Quality Tool Analysis

Any organization can face problems on how to improve their service. It’s helpful to view the causes of problems that can happen in organizations, and how management can prevent them. There are two types of analysis used in this regard the first being Quantitative Analysis as Investopedia writes about quantitative analysis, Quantitative analysis (QA) is a technique that seeks to understand behavior by using mathematical and statistical modeling, measurement, and research. Quantitative analysts aim to represent a given reality in terms of a numerical value. Quantitative Analysis is employed for several reasons, including measurement, performance evaluation or valuation of a financial instrument, and predicting real-world events, such as changes in a country's gross domestic product (GDP). (Quantitative Analysis (QA), n.d.). The other one being Qualitative Analysis as Investopedia writes about Qualitative Analysis Qualitative analysis is a securities analysis that uses subjective judgment based on unquantifiable information, such as management expertise, industry cycles, strength of research and development, and labor relations. Qualitative analysis contrasts with quantitative analysis, which focuses on numbers that can be found on reports such as balance sheets. The two techniques, however, will often be used together in order to examine a company's operations and evaluate its potential as an investment opportunity. A good technique to use would be SWOT analysis since it looks at strengths, weakness, opportunities, and threats. It evaluates a company, and it can be analyzed. This has the ability to create what an organization can work on and how.

This provides a source of a predictions and downfalls an organization can face and it doesn’t feel secure at times. This is based helps people review the amount of the predictions or how it can prevent any kind of major damage to a business.

Stakeholder Analysis

It is the analysis of the change which will potentially affect individuals who are related and or interested to the company as Wikipedia writes about stakeholder analysis “Stakeholder analysis (in conflict resolution, project management, and business administration) is the process of assessing a system and potential changes to it as they relate to relevant and interested parties (stakeholders). ... Stakeholder analysis is a key part of stakeholder management.” (Stakeholder Analysis, n.d.) Amazon has many stakeholders that are important for the company which would include internal and external. Internal stakeholders are the ones inside the company interested in the well being of the company usually the employees and the external stakeholders are the shareholders and or individuals interested in the company growth because in return it will help them. As for Amazon’s reputation, they pick shareholders and customers all other priorities.