Total Quality Management

TQM

IN PURSUIT OF EXELLENCE

Table of Contents

I-introduction

II-The ABC’s of TQM: Beginning the Journey

III-Quality: Mind and Heart of the Organization

IV-Leadership in Quality: Some Things to Think About

V-Business Excellence through Quality Management

VI-Total Quality Management Means Working Better, Not Harder; All Employees Should Customer Businesses Work

VII-Turning Quality inside-Out and Outside-In

VIII-Quality: From Buzzword to Payoff

IX-A Workers Paradise

X-Integrating TQM into E-Commerce

I-Introduction:

For many decades industrial commercial and even service companies, being for-profit or

not-for-profit, have been struggling to find the one best way to achieve a maximum

benefit from their operations. A very restraint number succeeded and many others

failed. But since the development of TQM which is a program designed to constantly

improve the quality of business management, products, services and marketing

processes, therefore improving the quality of business operations, these proportions

changed, companies who implemented the concept properly noticed a net increase in the

result of their operations.

In the first part of this study steps to implementing TQM are going to be presented

and its advantages are going to be discussed. Next, in the second part, examples of

companies succeeding after adoption of TQM are going to be analyzed and finally, the

third part will show the widespread use of TQM today in every form of organization. All

trough very detailed articles from a variety of sources written by some of the finest

business leaders and analysts.

II-The ABC’s of TQM: Beginning The Journey:

a- summary:

This article from the (NAHB) The National Association of Home Builders shows,

The first most important steps in implementing a TQM program.

» Leadership.

» Strategic planning.

» Customer satisfaction.

» Performance management.

» Human resources.

» Construction quality.

» Supplier partnerships.

» Business results.

And according to the NAHB a manager can always improve his practices and a well

implemented TQM program will result many organizational benefits.

b- article analysis:

Trough this article, the NAHB is showing us the first most important steps to take

in implementing a TQM program. First, according to them, top managers in the

organization