Tri-State Telephone

Case Study

Jose Arnold V. Dela Cruz

I-OA1

Statement of the Problem

        The managerial roles of the study was not exercised by the level of the organization resulting to failure to perform the function of management process.

Objectives

        The three main character in the study who were Tom Brewster, Jeff Reynolds and Nick Smith varied their roles as managers relative to the different levels in the organization such as their position in the company.

Areas of Consideration

1. The new promoted assistant manager who is Tom Brewster is relatively unfamiliar with the new position was he assigned, was invited by the director of marketing  who is Jeff Reynolds to a meeting to help him orient himself to the new job he was assigned. When the Vice Presidents asked about his products, he confessed that he did not know the answers.
2.  The  director of marketing who is Jeff Reynolds briefly introduced Brewster to the vice president frankly confronted him that he was to rough at the new promoted assistant manager and clearly discusses that Brewster was new on the job and know nothing about it that he is just orienting himself to know about his job.
3. The vice president who is Nick Smith was annoyed after Brewster replied that he did not know the answers and took to be his lack of preparation. Smith explained that the fact that Brewster was new to his job had not been introduced well that Brewster was new in the job. He had thought that Brewster was offended to what he says after the meeting.

Alternative courses of action

* Nick Smith Advantages

1. This would create a harmonious relationship between the vice president and to the managers. The managers would be highly motivated and they can excellently perform their job because they could feel no pressure from the vice president.

1. Nick smith will be more careful next time he say or do something. He will realize that he should first know the status of the person before he judges it.

1. In that incident he notices the fault of Tom Brewster of not being prepared. That shows his confidentiality to be the rightful Vice President of the company. It makes him a good businessman because he cares of what his people should do or should be.
   
   * Nick Smith Disadvantage

1. The people in the company, especially the product managers will took advantage of the vice presidents gentle approach to them. If he will act as what he showed to Brewster, the people might refuse to cooperate with him.

1. Some of the workers who work for him may consider him as a treat that may cause fear. People may get away from him because of that incident.

1. It will make the people think that it is fine to act as stupid because the vice president will ask an apology to them. This would result an unproductive decision making in the future.

*Tom Brewster Advantages

1.  He will know the personality of the boss he was working. By this incident, he would be aware that his boss is strict when it comes to the job of every man should do.

2.  The essence of being prepared on a duty was established on him because he fined out that if a businessman is not prepared he will not be successful.

3. He builds a closure relationship with the vice president.

*Tom Brewster Disadvantages

1.  He was embarrassed in front of other people and humiliated of being not prepared.