Tylenol Cyanide Crisis

Tylenol Crisis Case Analysis

The cyanide-laced capsules of Extra-Strength Tylenol, which caused the deaths of several people, created a major crisis for the managers of Johnson & Johnson. The faced questions in which to respond to the public concerns as well as to come up with a solution to save the Tylenol brand name.

The Johnson & Johnson credo stated that their first responsibility is to all who use their products and services. Since the cyanide-laced capsules were found in two batches in the Chicago area, Johnson & Johnson made a decision to recall all bottles from the two batches and all remaining bottles on store shelves. Johnson & Johnson issued warnings to doctors and hospitals and the press was briefed in all regards of the situation. In addition to this, Johnson & Johnson set up a telephone number to address the concerns of consumers. The Johnson & Johnson credo set the basis for how the managers responded to the decisions they faced. The credo is good for Johnson & Johnson business as well as being the right thing to do.

An organizational code of ethics provides a company the standards that the employees should believe in. As long as the employees truly believe in it, it will be followed.

A successful code of ethics should provide employees with a set of standards that the company believes would make it not only a successful company, but also a well-respected one. The code of ethics should include not only what behavior is morally right, but also reasons why it is the right