Candidates for Project Manager Position Report

• REPORT 1

As one of the Directors, write a short report to the Board of Directors recommending your preferred candidates as the new Project Manager. Give reasons for your decision.

CANDIDATES FOR PROJECT MANAGER POSITION REPORT

1. Introduction

The intention of this report is to assess the four candidates for the new Project Manager position

1. Summary of shortisted candidates

1. Manager 1: Ruth

She used to be a Sales Manager who is very supportive and responsible through the way she monitors staff’s performance. Moreover, she always gives staff clear goals and instructions to ensure the productivity of staff and work. She is also a competent communicator who can listen and evaluate the employees’ strengths and weaknesses. However, she is fairly tough and high demanding, also lacks in ability to deal with multinational staff.

1. Manager 2: Eduardo

His remarkable point is his cross-culture skills as he treats everyone as individuals. He is very approachable who can highly motivate staff relish coming to work. Furthermore, he can encourage subordinates in innovating new ideas because of his delegation style. On the other hand, he is indecisive and not good at setting clear goals which are necessary skills needed for a manager.

1. Manager 3: Kazuo

He is an organized and loyal person who always priors company’s benefits. His remarkable points are his democracy and clear goal setting ability. Nevertheless, he is too strict like the last manager’s characteristic. Also, he may upset the staff because he is demanding and does not permit arguments at work.

1. Manager 4: Martina

Martina is an ambitious person who is task-oriented. In addition, her clear-goal setting and bonus system to motivate the team might be excellent. Nevertheless, her inflexibility is a minus as she requires her staff to follow exactly what she instructs, which can hinder everyone from creativeness.

1. Recommendation

After assessing, we can realize that Ms Ruth is the best suitable candidate for this position. Her strengths and personality are completely appropriate for a good team leader to overcome team’s difficulties and gain successful projects. Although she encounters some difficulties when dealing with multinational staff, we can offer her a training course to improve her skills.

• REPORT 2

Write a short report for the Director of Customer Services, summarizing the problems that customers have experienced and make recommendations for improving the service to customers.

HURRAH AIRLINES CUSTOMER SERVICES REPORT

1. Executive summary:

Recently, out budget airline company has received many complaints from unhappy customers through correspondence, telephone calls and voicemail messages about our services. They seem to forget that we are a low cost airline.

1. Introduction

This report will look at the three most serious complaints and some solutions recommended.

1. Main body

1. Wheelchair cost

A disabled man had to pay $30 for hiring a wheelchair on his flight to Paris. He was dissatisfied with our policy that does not offer any wheelchair free of charge for people with disabilities. He intends to take legal action against us and menace our fame by reporting this situation to a national newspaper. The prior action for this case is offering that man an apology for what happened. Then we will refund 100% of wheelchair fee to him with a promise of discount 10% for the next ticket he buys. We also intend to set a new policy about 10% discount for disabled people when buying tickets.

1. Wrong seats

A pregnant woman with her ten-year-old daughter had a trouble with the seat that she had booked in advance. They did not receive the right seats and could not sit closely to each other as well. Moreover, the stewardess was unhelpful and the representative behaved inappropriately towards that passenger. It is essential for our company to refund 50% of her ticket price with a sincere apology by sending her a letter or an email, even require a face-to-face meeting between that woman and staff who had wrong attitude.

1. Poor services

A client who has just come back from Italia on one of our flights had a series of complaints about our services. He had to pay an unreasonable cost up to $50 for hand luggage fee, plastic bags cost, failed entertainment box and stale sandwiches. Additionally, our bus was freezing cold, the stairway was too dangerous with flimsy mobile steps and the cabin crew were unhelpful.

To restrict unfavorable publicity and retain customers, we should apologize to him immediately in person for all his unpleasant experiences and return all cost that he had paid. We also need to have a specific plan to upgrade our facilities, stairway system foremost. Rechecking food reservation process and discussing with food supplier are also crucial.