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Help Desk Support

By:   •  Study Guide  •  510 Words  •  February 2, 2010  •  932 Views

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Customer: Hi, this is Celine. I can't get my diskette out.

Helpdesk: Have you tried pushing the button?

Customer: Yes, sure, nothing happens, it must be really stuck.

Helpdesk: That doesn't sound good; I'll make a note

Customer: No ... wait a minute... I hadn't inserted it yet...it's still on my desk... sorry.

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Helpdesk: Click on the 'my computer' icon on to the left of the screen.

Customer: Is that your left or my left?

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Helpdesk: Good day. How may I help you?

Male customer: Hello... I can't print.

Helpdesk: Would you click on start for me and.....

Customer: Listen pal; don't start getting technical on me! I'm not Bill Gates damn it!

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Hi, good afternoon, this is Martha, I can't print.

Every time I try it says 'Can't find printer'.

I've even lifted the printer and placed it in front of the monitor, but the computer still says it can't find it...

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Customer: I have problems printing in red ...

Helpdesk: Do you have a colour printer?

Customer: Aaaah....................thank you.

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Helpdesk: What's on your monitor now ma'am?

Customer: A teddy bear my boyfriend bought for me in the supermarket.

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Helpdesk: And now hit F8.

Customer: It's not working.

Helpdesk: What did you do, exactly?

Customer: I hit the F-key 8-times as you told me, but nothing's happening.

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Customer: My keyboard is not working anymore.

Helpdesk: Are you sure it's plugged into the computer?

Customer: No. I can't get behind the computer.

Helpdesk: Pick up your keyboard and walk 10 paces back.

Customer: OK

Helpdesk: Did the keyboard come with you?

Customer: Yes

Helpdesk: That means the keyboard is not plugged in. Is there another keyboard?

Customer: Yes, there's another one here. Ah ... that one does work!

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Helpdesk:

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