Personnel Management

Assessment Task No. 3

There are two organisations we have selected to evaluate the customer service components: NZSTT and Stamford Plaza Hotel

The first organisation is NZSTT, which was established in 1997, with campuses in Auckland and Christchurch; it offers unparalleled academic and technical excellence in a friendly and professional learning environment. The NZSTT Group has also established a Global Campus offering distance-learning programmes offering generic distance learning programmes in computing, management and business. We also offer NZQA accredited courses. Prior to entry, the applicant is invited to gauge their readiness to participate in Distance Learning by using an automatic Self-assessment Test.

Unit 13176 PC 2.1 question 2 (a)

The level of the customer service in NZSTT is good. In my own opinion, first of all it is because the vision and the mission of the company are stayed right.

Unit 13176 PC 2.2 question 2 (b)

All of the 10 components are applied very well in the organisation. All the staff have been trained how to greet and meet customers. They know how to make a good first impression. The organisation care for their internal customers by giving them a chance for a free training, providing with good facilities, making the time-table