Workplace Environment

The world's increasing globalization requires more interaction among people from diverse cultures, beliefs, and backgrounds than ever before. People no longer live and work in a limited marketplace; they are now part of a worldwide economy with competition coming from nearly every continent. For this reason, profit and non-profit organizations need diversity to become more creative and open to change. Maximizing and capitalizing on workplace diversity has become an important issue for organizations today.

Supervisors and managers are the targeted audience because they need to recognize the ways in which the workplace is changing, evolving, and diversifying. Since managing diversity remains a significant organizational challenge, managers must learn the managerial skills needed in a multicultural work environment. Supervisors and managers must be prepared to teach themselves and others within their organizations to value multicultural differences in both associates and customers so that everyone is treated with dignity.

Diversity is generally defined as acknowledging, understanding, accepting, valuing, and celebrating differences among people with respect to age, class, ethnicity, gender, physical and mental ability, race, sexual orientation, spiritual practice, and public assistance status (Esty, et al., 1995).

Diversity issues are now considered important and are expected to become even more important in the future due to increasing differences in the U.S. population. Organizations need to focus on diversity and look for ways to become totally inclusive organization because diversity has the potential of yielding greater productivity and competitive advantages. Demographic changes to consider are women in the workplace, organizational restructurings, and equal opportunity legislation will require organizations to review their management practices and develop new and creative approaches to managing people. Changes will increase work performance and customer service.

The need to understand diversity is also driven by women in the workplace. Today's workforce has the highest levels of employment participation ever by women. The number of dual income families and single working mothers has increased. Change in the family structure means that there are fewer men and women in traditional family roles. Therefore, diversity issues cut across both race and gender.

There have been significant changes to organizations as a result of downsizing and outsourcing,