Diversity in a Large Company

Background:

As a result of the mounting debt in 1950, decades after the end of the Great Depression, Ethan Sloan, CEO of All for One, agreed with Ralph Schneider and Frank McNamara, “using a card to pay merchants,” was a great idea. (Wikipedia, 2006) Sloan used this as the innovating factor towards establishing All for One. Ethan Sloan was a native of Detroit, Michigan; as a result, to this day that is where the headquarters sits. With the growing technology relocation was in order and the desired destination was New York, this would give the company a better chance at spreading its business as well as increasing clientele, not to mention going international would be more of a reality. Ethan Sloan’s declining health led him to step down and hand the business over to his son, Andrew Sloan.

The first order of business with the relocation to New York was creating a partnership with PLUS ATM services; this aided in spreading the range of business across the United States. Also, this created the opportunity for consumers to access their money more conveniently without dealing with the inconvenient banking hours. However, this was not enough to keep up with the growing economy as well as the increased growth of technology, “in the 1980s…the rise in mail-and telephone- transactions…” (The History 2006). All for One has extended its services to the internet, giving consumers access to their money twenty four hours a day, seven days a week. This was the implementation in keeping the company up to date with the 21st century.

Mission:

Every employee of All for One is dedicated to providing indiscriminate customer service to every customer regardless of gender, race, culture, religion, etc. All for One is dedicated to providing consumers with economically affordable services for all customers, to include those with no credit, bad credit and great credit. We are committed to helping our consumers and servicing them with no secrets, for example our employees will never perform a credit check without the consent of the consumer. All for One has employed those who have successfully passed an extensive evaluation, and each employee serves as a representative to the company. We as an entire company are dedicated to providing consumers with the best banking experience possible, in hopes of their continued business with the company.

Services rendered:

With the changing times technology has played a major role in increasing diversity as well as inequality within the economic world. As a result All for One has created services to break down the communication and cultural barriers associated with credit.

As part of our commitment to breaking down any communication barriers, All for One has a twenty four hour help line, and employees working are bilingual as well as multi-lingual. Having an international presence has prompted All for One to employee those who can best assist in making a generally difficult process less complicated. Also, as a service to students, All for One has created credit options with low interest to help students establish credit or repair bad credit. Low interest rates in addition to low spending limits helps students put a handle on their spending habits. Also, in addition to helping students, All for One has a scholarship fund. Students who exhibit determination, scholastic excellence, and community participation are rewarded annually. Last but not least, Buying a home is often a difficult process, we have special loans and credit options as well to help young couples get started; there is also a specialist assigned to each unit/couple. All for One and employees are willing to go the extra mile to give consumers the satisfaction they need to keep them coming back!

Ineffective communication is a major, yet avoidable, obstacle to All for One’s business productivity. And yes, it can be avoided. Given the will, the bleakest of situations can be turned around for the better. Management must face squarely the challenge of formulating strategies to encourage personnel to communicate effectively. On the other hand, managers themselves have to set the example. All employees, at All for One, need to realize that successful communication is no one-way process. On the contrary, repricocity is the essence of communication. This applies whether the process is conducted verbally or through the medium of the written word. Managers are human beings involved with other human beings. They are far more than givers of information or instructions.

Communication is as much a matter of human relationships as it is about transmitting facts. To communicate successfully managers and supervisors have to understand the other person, and have to work hard to get the other