Electrolux Case Study

Electrolux

Electrolux is a global leader in home appliances and appliances for professional use, selling more than 40 million products to customers in 150 countries every year. In Europe, Electrolux has factories located in Italy, Germany, Sweden, UK and France, and is currently growing fast in Eastern and Central Europe

The company focuses on innovations that are thoughtfully designed, based on extensive consumer insight, to meet the real needs of consumers and professionals. Electrolux products include refrigerators, dishwashers, washing machines, vacuum cleaners and cookers.

Why Electrolux has to use Strategic information system?

Because of Electrolux would like to create a Europe-wide Service Desk providing first line support and problem recording. Electrolux search for the suitable offshore company who would help it take its customer service to new heights and enable it to be truly competitive and effective as a service organization at reduced cost.

The Solution

Electrolux IT Solutions decided to move a significantly large part of its support activities to the offshore company for single point application support. The transition to offshore support would take place in a phased manner across UK and Continental Europe. In addition, the offshore company would be a preferred supplier for a host of application development and support projects.

Electrolux choose Patni, the offshore company, because it is the leader of IT Company. It stood out for its understanding of Electrolux IT Solutions' business locally, its technical soundness, cost-effectiveness and quality orientation. Moreover, it also guaranteed a high level of service.

The strategic that Electrolux used is Alliance because Electrolux sign a contact with Patni. Patni offers the implement 2 applications.

1. Application Management

- Knowledge Acquisition/Knowledge Transfer

- Knowledge Repository driven by Meta-data

- Level 3 Support from Offshore

- Application Enhancements

- Production Support

2. Application Development

- Technical Assessments/Consultancy

- Requirements Study

- Application Architecture and Design

- Database Design/Data Modelling

- Construction

- Implementation/Rollout.

After implement single point application support, it creates 5 benefits.

1. Qualitative drivers and operational synergies between Electrolux and Patni

2. Mature processes for Electrolux IT Solutions' systems; uniform documentation of applications

3. SLA based application support and development services

4. Significant cost savings and profitability