Communication

Ch8

The functions of communication in organization are:

1. Share information, instructions

2. Share feeling and emotion

3. Central and co-coordinated efforts

4. Motivate employee

5. Interact with other stackholders

Organizations success or failure is often the direct result of :

1. Company’s communication philosophies

2. Employees’ communication skills

3. Quantity of communication that is within the orgnation

4. Environment of trust and effort

Supportive communication:

A person who communicate accurate and nearest information and build and enhance relationships instead of jeopardizing them.

Computer mediated communication:

· Information databases

· Voice mail systems

· Fax

· Cell phones.

CMC DRAWBACK B

Communication can become impersonal , machine to machine loses personal touch.

· Interpersonal skills may diminish

· Strive for message completeness, correctness with e-mail

· Total or partial lack of nonverbal cues

· Easy to be overwhelmed or overwhelmed other with too much information.

· New technologies encourage poly-phasic activities (doing more than one thing at a time) which can split a person’s attention and lead to ineffective communication (phone and reading mail simultaneously).

· Social