Emotional Intelligence

In order for business leaders to be successful in today’s business climate, they must develop “Emotional Quotient” (EQ) skills to overcome barriers. Therefore, Dr. Johnston asked me to research an article on emotional intelligence in the workplace. After reading the article, “The EQ Factor” by Scott Barrella, I have outlined the four quadrants of Emotional Intelligence (EI) competencies and the optimal process for developing emotional intelligence in organizations.

EQ Competencies

Daniel Goleman, EQ thought-leader and author of Emotional Intelligence, developed a model of the four quadrants of emotional intelligence competencies. The four critical skills that make up emotional intelligence are the following:

• Self-Awareness. Professionals have the capacity to notice stressful feelings that occur physically and emotionally. This is a way for them to sort out their feelings and understand its cause and effects. Emotionally intelligent professionals build a complete, unambiguous and mutual understanding of the facts before responding.

• Self-Management. Professionals take the appropriate amount of time and give the right amount of attention to critical tasks in order to manage all the issues of an organization. The challenge is managing and sustaining energy levels and ensuring perseverance through the challenges.

• Social Awareness. Business leaders must prepare themselves physically, mentally, and emotionally, each day in order to perform successfully. They respond to individuals in ways that indicate an accurate knowledge of how they perceive situations.

• Relationship