Employee Empowerment

Employee Empowerment

A flat organization is a culture of ownership and partnership, it is an

organization that uses teams to increase efficiency, responsiveness and

flexibility. The focus is on customer satisfaction, work is directly connected,

to customer processes. Employees in a flat organization know the business, they

have been delegated the power to think for the whole company. Flat organizations are giving lower management more responsibilities; they are expected to make more decisions to integral operations. Good decision-making is a balance between getting most of what we want with as little risk as possible. It means that we use the right processes that encourage participation while keeping the focus on the decisions at hand. Every organization has decisions that need to be made daily. Organizational performance is largely dependent upon the decision-making processes that a particular organization uses. Having good decision making skills allows us to make the decision with a degree of confidence and efficiency. Employees at all levels will be able to make decisions with greater confidence if they have processes. Processes provide clarity to think through the recommendation and the process to make coherent decisions. Processes improve our ability to think clearly and a company that adopts a common decision making process improves the outcome and efficiency of decisions made. A process will map out how to plan, frame and research decisions. A process assists in identifying the functioning of a group. It helps to structure procedures that are dynamic and conceptual. By lending structure, it facilitates the identification and resolution of problems that can arise during

the course of the decision-making process. This facilitation in turn can assist in improving the group decision-making process. Group decision-making is the process of arriving at a judgment based upon the feedback of more than one individual. Group decision-making is a key component to the functioning of a Flat organization, because organizational performance involves more than just individual action. Besides having good processes for decision-making, employees need to realize that the immediate managers are the key link to communication. Managers serve the organization by creating understanding; managers are now coaches not bosses. Managers