Functions of Managment

The four functions of management are widely used in the organization where I am employed. I am employed with the Department of Finance and Administration. Functionality in point of fact starts with Legislature, whose duties are to formulate statutes that lower level government agencies, such as my department are to implement. The actual planning and organizing starts in legislature, as the plans come together new statutes, rules and regulations are giving to Administration then implemented by the numerous departments within state government.

The management function of systematically making decisions about the goals and activities that an individual, a group, a work unit or the organization will pursue is planning, according to the University of Phoenix, Week One (2008). State legislatures goal for the fiscal year is to generate revenue in order to maintain the state of Arkansas. Generating revenue is only one of the goals, there are too many goals to name, and however, this is the most important goal. My agency within the department is Safety Responsibility and our particular statute is the Safety Responsibility Act of 1953. The act reviews every motor vehicle accident within this state and implements the requirement to have liability insurance coverage. The statute is the actual plan that my department has to implement.

Safety responsibility is organized in to three sections. The sections are three separate teams that execute three separate functions. Each team is organized to where all four functions of management are used. My team consists of nine individuals and I have my team organized into separate sections to better execute the day to day functions of our department. I have a mail section, phone section and rovers. All three teams within Safety Responsibility work closely together. In my section my team has a way of following out tasks and a time frame as to which the task is to be completed. Supervising and making sure people are staying on task and plans of action as well as organization are thoroughly implemented.

Leading people is a difficult task. I have been supervising for four years and being able to account for people is a difficult, however, the conflicts and complications make one a better leader. If there were never conflicts how one will have the ability to handle conflicts if it arises. There are a number of work related conflicts that can take away from the goals of an organization. Leading my team I have to be able to have the ability to guide my employees and lead away from the conflicts at hand. Through leading my section I have to make sure my people are in place to handle calls and walk in customers and make sure they are thoroughly trained to handle irate customers. In the type of business I am in, customers are normally upset when the contact us therefore, making