Global Communications Gap Analysis

Gap Analysis: Global Communications

Global Communications finds themselves amongst tough telecommunications competition and an ever increasing global market. There are many and opportunities they will face as they carry out decisions they make. Also there are internal and external conflicts that can occur. (GC) finds it is difficult to grow, cut costs, and be profitable while serving everyone’s needs at the same time.

Situation Analysis

Issue and Opportunity Identification

Decision making is difficult and should not be rushed. (GC) executives might not have taken enough time to consider the implications of implementing their plan. It seems (GC) is missing a clearly defined plan. It is almost as though every associate had a role to play and they were not very well connected. Even when they recognize that their plan is not going very well they face the pressure of groupthink from Katrina when she says: “Since we have already spent considerable time devising and agreeing to this strategy, we’re better served to address the challenge that we’ve set up.” It is almost as if (GC) made an expedient decision. “The greatest

(GC) has become almost nothing amongst all the competition. There is no cut and dry solution to the various problems they face as they try to revamp their business strategy. There are going to be many non-programmed decisions (GC) will have to make. “Managers typically face non-programmed decisions: new, novel, complex decision having no certain outcomes. There are a variety of possible solutions, all of which have merits and drawbacks.” (Bateman & Snell, 2004, p. 5). (GC) has the opportunity to downsize and to change strategies to be competitive again. One solution (GC) has come up with is to go overseas to find cheaper labor. While it may be cheaper to find labor elsewhere they face the obstacle of getting the Union to approve this. The Unions purpose is to protect the jobs of its members. The Union already feels like they made sacrifices with their benefit cuts the previous year. Negotiations will surely be complex no matter the decision, and this is a new challenge for (GC). The greatest strength of the expedient approach is that it gets the job done. (Hoch & Kunreuther & Gunther, 2001, p 3). At the same time, however, expedient decision making has inherent weaknesses. It is not beneficial to arrive first with the wrong product.” (Hoch & Kunreuther & Gunther, 2001, p 4). They came up with a solution but maybe it is not going to take them to their end goals.

(GC) had to get the board to approve the plan before revealing the plan to the rest of the company. However, the board members have a possibility to leak information through the grapevine without giving GC the opportunity to make a formal announcement.