Hospitality Industry - Human Resource Management

TABLE OF CONTENTS

APPROACH 2

DEFINING HUMAN RESOURCE MANAGEMENT 3

FUNCTIONS OF HUMAN RESOURCE MANAGEMENT 4

Human Resource Planning 6

Recruitment and Selection 7

Training 8

Job Evaluation 8

Job Analysis 10

Role Analysis 10

Immense growth of hospitality industry with shortage of skilled labour 13

Workplace Diversity 15

Managing workforce diversity 17

MULTI – GENERATIONAL CHALLENGES AND HR APPROACH 19

ATTRITION OR EMPLOYEE TURNOVER 23

Organizational commitment 25

COST OF EMPLOYEE TURNOVER 28

STRATEGIES FOR COMPETITIVE BENEFITS, COMPENSATION WITH FLEXIBILITY AND MOTIVATION 38

An overview of different type of Incentive programs followed by H.R 42

Effectiveness of incentive programs 47

The CANE Model 50

LEGAL CONSTRAINS 52

BIBLIOGRAPHY 57

TABLE OF FIGURES

FIGURE -1………………………………………………………………………….5

FIGURE-2………………………………………………………………………….13

FIGURE-3………………………………………………………………………….21

FIGURE-4………………………………………………………………………….33

FIGURE -5…………………………………………………………………………45

APPROACH

The author would like to begin the research by showcasing the importance of Human Resource in today’s Hospitality industry (H.R). Author would give a brief about several functions performed by Human Resource in hotel sector which in turn is linked to the success of the organization. Adding on to this the article would also emphasize on challenges faced by Human Resource in rolling out these functions. The author would then try to link the immense growth of hospitality industry with labor shortage. With airlines, retail and BPO sector booming, hotel industry has become a heavily poached sector, this being a critical issue will be studied by the author. The author would be taking help of several models to demonstrate approach followed by Human Resource. The focal point of the discussion will display the strategic role played by H.R management in efficiently handling various functions. The author would then analysis how every level of employee has different needs and how strategically HR is trying to meet with employees expectations . The author is also trying to give a detailed account of several incentives offered by hotel chain.

The author will then focus on reasons why employee tend to leave their job in a shot span of time or in other words why hospitality industry is facing such high attrition rate. In addition to this a detailed account of cost of employee attrition will be given after referring to several reports. Author will then emphases on several ways in which attrition can be controlled by suggesting models.

Analysis of several hotel chains will be done to find out the different recognition program followed by them to retain their employee. The author will also showcase the after effects of implications of the program. Further more the author will then analysis several motivational techniques followed by the H.R to retain people in the organizations.

DEFINING HUMAN RESOURCE MANAGEMENT

HRM is seen as a new approach in managing the workforce. Despite the widespread use of the term, the definition of HRM remains elusive and varied. Some writers see it as merely a retitling