Kudler Fine Foods

Kudler Fine Foods is a full service specialty grocery store. It operates from three locations within upscale neighborhoods in San Diego, Ca. As a self proclaimed gourmet cook, Kathy saw that there was need for a centralized location to shop for the ingredients needed to create her dishes. After years in corporate America, Kathy made a decision to turn her passion into a new career. As a result, Kudler Fine Foods was founded in 1998.

Management Structure

Kudler employs 127 workers. Kathy acts as the company president. The company’s organizational structure is divided between the corporate employees and retail employees however they are all structured to report to Kathy. At the corporate level, the Director of Finance and Accounting, Director of Store Operations, and Director of Administration and Human Resources all report directly to Kathy. As the leadership team, their role is to assist Kathy with business decisions that would allow the best opportunity for growth.

Harvey Stephens is the Director of Finance and Accounting at Kudler. His role is to Develop and implement goals, policies, priorities and procedures relating to financial management, budget, accounting and payroll. He also supervises and participates in the preparation of financial statements and reports including reports of estimated future costs and revenues as a part of the strategic planning process. He is also responsible for Establishes system controls for new financial systems and develops procedures to improve existing systems.

Reporting to Mr. Stephens are 2 accounting clerks and 2 Computer Support Specialists.

While the accounting clerks Computes, classifies, records, and verifies numerical data for use in maintaining accounting records, the Computer Support Specialists is responsible for installing, modifying, and making minor repairs to personal computer hardware and software systems. They also provide technical assistance and training to system users.

Within the Human Resource Department, Brenda Wagner acts as the director of administration and hr. Her role is to develop policies while directing and coordinating administrative and human resources activities, such as employment, compensation, labor relations, benefits, training, and employee services. Within this role, her duties also require that she manages the development of and maintains human resources systems that meet top management information needs. She should be familiar with legislation, arbitration decisions, and collective bargaining contracts in order to assess industry trends. Ms. Wagner represents Kudler’s management team during all negotiations of collective bargaining agreements.

As an integral part of her role, Ms. Wagner is responsible for all employee relations practices. She creates personnel forecast to project employment needs and develops a recruitment plan to ensure that each store has an available pool of qualified candidates to fill open positions. She provides training to managers on proper hiring and selection processes, consistent with company policy. She analyzes wage and salary reports and data to determine competitive compensation plan and develops supervisory training on company policies regarding equal employment opportunities, compensation, and employee benefits. Ms. Wagner supervises the HR assistant and company administrative assistant. While both provide support to the hr manager, the hr assistant also supports the store managers by compiling and maintaining personnel records, coordinating employee benefits programs, and maintaining safety records. The administrative assistant schedules appointments, answers calls, and assist with employee recruitment.

Yvonne Reynolds is the Director of Service Operations at Kudler Fine Foods. Her role is to manage the operations of the three stores, including management of inventory, purchasing and logistics. She is responsible for store safety as well as facility maintenance, security, and

compliance with state and federal regulations (OSHA). As a part of her duties, Ms. Reynolds acts as the supervisor of the manager of purchasing and inventory manager. She serves as consultant to management on operational matters for store operations and develops budgets, staffing levels, store design, product mix, and pricing structures in consultation with other management. As part of the role of the director of operations, Ms. Reynolds manages all outside contracts for store maintenance and custodial support. She develops purchasing and inventory policies and procedures to ensure customer satisfaction and fiscal responsibility and maintains contractual agreements with vendors to ensure compliance with purchasing policies and procedures. In order to ensure profitability, Ms. Reynolds reviews store performance on a regular basis and analyzes information to identify potential