Management Info System Case Study

Shafin Hossain Management Info System

11/01/06 2217-402-04 Fall 06

Case Study

Summary:

The SyberWorks Training Center Suite provides an end-to-end training management solution for training companies offering all types of e-Learning and traditional classroom based training. They need a MIS program in place.

Customer Profile:

Founded in 1997, Information Mapping Inc. is a privately-held, international organization delivering Information Lifecycle Solutions through its three divisions: Information Mapping, Learning Programs, Professional Services, and Technology Solutions. Information Mapping is represented in over 30 countries servicing the international community in many languages. The Learning Programs division offers a variety of classroom workshops, publications to support workshops, and e-Learning programs to help individuals and organizations develop high-quality communications and documentation. Their management information system delivers four online courses: The Information Mapping Starter Kit, Developing Business and Technical Communication, Making Web Content Work, and Making E-mail Work. They also run traditional classroom workshop that are help in public locations or privately at client site. Information Mapping employs a staff of full-time instructors, and more than twenty contract instructors.

The Problem:

The management information system Programs division was using one of the leading, tier-one e-Learning solution providers to do online instructor-led training, but the system had the following drawbacks:

• Companies, organizations, or individuals could only register online, but could not pay for their training online via a learning management system (LMS) integrated with an e-commerce mechanism.

• 3 to 4 different spreadsheets on various managers' computers were being used to manage instructors, seminar logistical information, and materials fulfillment for Information Mapping's training business.

• Managing enrollments, wait lists, and materials were being managed by a sales relationship database not intended for such use that was no longer supported and was having integrity problems.

• Special promotions and discount programs were a headache and became an accounting problem, because there was very little evidence in the training sales channel to trace the origin of the discounts.

The Management information system Programs division needed an end-to-end training management solution that would reduce human error, decrease workshop delivery and production issues, and make it easier to track and manage all aspects of their online and traditional classroom training business.

Finding the Right Partner:

The management information system spent considerable time and resources assessing other Learning Management Systems and e-Learning Solutions. In evaluating other e-Learning Solutions providers, they found that the professional services, engineering, and customization costs associated with developing a solution to meet their exact needs were in most cases, very expensive.

The Solution:

The SyberWorks Training Center management information system is a robust and flexible, SCORM/AICC-compliant, Web-based LMS that manages and tracks all aspects of an organization's training programs. It delivers compelling and measurable e-Learning over the Internet and company Intranets, while also managing traditional classroom training and all types of e-Learning. SyberWorks Training Center fully supports a blended learning experience, including both online and offline options, such as e-Learning courses, self-study workbooks, classroom training, and so on. System security is ensured with six levels of user authority, IDs, passwords, and date range checks. A highly scalable system, a company or organization can start with a small pilot project and easily upgrade to a load-balanced, enterprise-wide solution.

The SyberWorks management information system Product Suite has seven add-on modules that can combine to provide various levels of functionality to meet a company or organization's e-Learning needs. Information Mapping's e-Learning solution was configured and augmented with the Seminar Logistics, e-Commerce/Registration, and Online Survey Modules.

The SyberWorks e-Commerce/Registration Module enables a company to sell e-Learning courses or classroom