Mercator Case Study

MERCATOR AT A GLANCE

The Company

The Mission

The Products

The Customers

The Employees

The Management Team

The Headquarters

The PR Contacts

The Company

Mercator, the Information Technology (IT) division of the Emirates Group, is a leading supplier of IT solutions to the global air travel industry. The company also meets and satisfies the full range of the demanding IT needs of the main constituent parts of the Emirates Group - the award winning Emirates Airline, and Dnata, the largest air travel services organisation in the Middle East.

Through Mercator's vast experience in serving the IT requirements of these major organisations, it has developed an impressive portfolio of innovative products encompassing airline financial solutions, air cargo and logistics solutions, passenger and airport solutions, airline process outsourcing and airline business consultancy.

The philosophy behind the solutions development ensures that each product adds significant value to customers by reducing costs, improving processes and increasing productivity.

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The Mission

Mercator's continuing mission is to establish itself as the professional IT services and business solutions provider of choice; trusted, valued and respected by the Emirates Group and airlines worldwide. By consistently meeting the needs of its customers in all aspects of product, quality, service and delivery, Mercator is achieving this goal.

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The Products

Airline Financial Solutions: An advanced suite of financial solutions for both passenger and cargo operations that boost profits and drive down costs. Airlines are given the power to sharpen their strategic planning and tactical reaction, improve their productivity and streamline processes.

Air Cargo and Logistics Solutions: An extensive range of cargo solutions designed to fully meet needs of the entire freight supply chain. Cargo businesses are given a platform from which their businesses can grow with confidence.

Passenger and Airport Solutions: A powerful set of solutions including reservation systems, airport and departure control systems and frequent flyer applications, which together form the key to unparalleled airline service.

Airline Process Outsourcing:A range of services through which airlines can concentrate on their core activities, whilst Mercator fully manages their IT processes from its state-of-the-art data centres in Dubai.

Airline Business Consulting: Mercator offers the consultancy needed to make the difference to airline businesses. From broad strategic consultancy projects to specific implementation projects, Mercator can meet the challenge.

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The Customers

Airlines worldwide are now reaping the benefits of being a Mercator customer. They include: Air Algerie, Air Malawi, Air Malta,