Questionnaire Guidelines

FOREWORD

Please read the questionnaire guidelines thoroughly before visiting the location

Failure to complete the assignment as per the below instructions will result in non-payment of your shopper fee and reimbursement of any amount spent. E.g. if you do not following the instructions regarding the drinks/food that you are required to order you will not be paid as the report will be invalid.

Please make sure you are able to meet all the requirements do not accept this assignment if you are not able to order the alcoholic beverage (as stated in the job instructions and order food if required as detailed in the job instructions)

You are not required to consume the whole alcoholic beverage but by accepting this job you are required to taste the alcoholic drink. You must order what is required from the below instructions. By accepting this job you assume responsibility not to consume over the legal limit.

PAYMENT WILL NOT BE ISSUED FOR JOBS THAT ARE NOT COMPLETED IN ACCORDANCE WITH THE JOB INSTRUCTIONS AND/OR WITHIN THE DEFINED JOB PERIOD

DAY/TIME OF VISIT

Can I make the visit outside of these dates/days/time?

No. The visit must take place within the specified day and time window. A report that has been conducted outside of these day and time specifications will not be accepted as a valid report.

What should I do if the location is closed?

Please contact the Retail Eyes Shopper Support team immediately.

If the visit is going to take place on a public holiday please attempt to find out the opening times of the location before conducting the visit to avoid any disappointment prior to the visit.

SHOPPERS

Please be aware that this is a visit to a pub.

This visit requires a shopper who is comfortable with the following:

• Traditional pub environment

• Smoking bar

You must be over 18 to complete this assignment

The shopper age restrictions give above, are a minimum; other people may attend on this visit as well.

I don’t really go to bars, would this job be suitable for me?

No. This particular job requires a mystery shopper who is happy to eat out in bars and does so on a regular basis. We would like you to be able to enjoy being a mystery shopper and so to gain maximum enjoyment from this assignment you will need to be happy to eat out in a bar and be able to comment on the service and bar environment.

Can I bring someone along on the visit to accompany me?

Other people may attend on this visit as well. As the registered shopper it will be yourself that will make the observations, enter the report and of course receive the reimbursement and fee. As always it is strictly forbidden for you (or anyone in your party) to reveal yourself as a Mystery Customer to any member of staff.

Can I take a child with me?

This is a traditional drinking pub with a smoking environment. It may be advisable to discreetly check with the location beforehand to see if the location is child friendly to avoid any disappointment and potential inconvenience for you when going to conduct the visit.

DRINK

• Please ask for a drink without being too brand specific. This will give the member of staff the opportunity to display their knowledge of the bottles in stock, and wines, beers and spirits available, glass size, promotions and will allow the member of staff to upsell the product to you.

• Please do not ask for a specific brand when ordering the drink.

• Reports that are submitted where an alcoholic drink had not been ordered will not be accepted as a valid report and payment will not be issued.

What if I am driving to the location/don’t drink alcohol/taking a child?

Please read the job instructions carefully before accepting responsibility for this job. You will be required to an order an alcoholic drink (as specified in the job notes) You do not have to drink the entire drink, but you must order. This is to give the staff the opportunity to up-sell and offer any promotions, glass sizes, a particular product/brand of drink. You are not required to consume the whole alcoholic beverage but by accepting this job you (or an adult over the age of 18 in your party)