Starbucks Management: Theory, Practice, and Application

Running head: MANAGEMENT AND LEADERSHIP

Management and Leadership

University of Phoenix

Management: Theory, Practice, and Application

MGT 330

Mar 02, 2007

Management and Leadership

Starbucks’ leadership team is among the best in the business when it comes to leading Starbucks into the global market. The leadership team is responsible for making sure the management team gets everything needed to complete the tasks set before them. Starbucks is a company with Strong Leadership and Management teams, who want to make Starbucks the most successful coffee shops on the planet. Starbucks’ management reviews the applications and selects individuals for an interview. The managers checks references. Starbucks employs a diverse group of individuals around the world. They recruit new partners and promote the existing partners. Starbucks looks for team players that are passionate about Starbucks, self-motivated, and adaptable. The Managers are in charge of the training process and how the partners will perform. Managers should follow up with all the learning coaches to be sure they are teaching the accurate material and showing ways to increase speed of service. The managers at Starbucks offer a program.

From a business ethics side Starbucks management is a leader when ethics and diversity come into the picture. With stores located worldwide Starbucks managers have to learn different culture and hoe to deal with employees in those cultures. Howard Shultz wrote the Standards of Business Conduct. Mr. Shultz explains why the company uses the standards and why setting standards on how the company runs is important not only the company, but why the standards are important to running a successful business. He continues to say how Starbucks values feedback about how the company is performing and concerns if anyone has any. Starbucks also supports having a happy, safe and fun workplace for the employees, to ensure everyone’s happiness. (Howard Schultz)

Planning is a process of continuing development of the business, the mission and objectives and trying to figure how to accomplish them. Planning also includes a wide view of the organization’s mission, and the specific way for accomplishing the objective. (University of Wisconsin Whitewater, July 5, 2006, chap.1)

Starbucks management team has set performance standards for partners. Starbucks starts new relationships with staff in a positive way by making clear the details and expectations the company has for all new employees. This gives the partners clear guidelines to follow to have success in his or her experience and allow the guidelines and plans for his or her success. Starbucks wants all partners to have the same enjoyable experiences when he or she joins the company.

Organizing is the process of converting plans into action. Organizing can include creating a list of duties, developing deadlines and timetables for work, assigning tasks, determining and assembling the necessary resources and carrying out the plan. It is the organizing function that most people think about when they think of management. The organizing function is also where the process of supervising others and assigning authority occurs. (University of Wisconsin Whitewater, July 5, 2006, chap. 1)

The management team at Starbucks has the management skills needed to run the company’s many locations around the world with friendly courteous employees who seem happy to work for Starbucks and serve his or her customers the best coffee. Starbucks organizational