Three Day Orientation

Three Day Orientation

Day 1: Introduction and Job Description

• Day 1 of training will be done entirely in classroom format. This will give the participants a chance to learn about the company and the job and to ask any questions that may arise during the discussion.

Introduction: (A Welcome)

• Introduce yourself and your role in the company

• Allow training participants to introduce themselves, encourage them to give their names, tell a little bit of personal information about themselves (including previous jobs they have had), and the store that they will ultimately be working in; Encourage them to tell you what they are hoping to learn in this session and what they feel are their greatest strengths and weaknesses pertaining to this position.

• Give a brief history of the organization

• Give an explanation of the objectives of the organization, the hierarchy in the organization,.

• Give an explanation of the roles of each major department and how things relate to one another within the organization

About the Job:

• Give an explanation of the job

• Tell participants what is expected of new employees including:

o Attitude – the proper way to greet and deal with the customers; the proper way to deal with co-workers.

o Reliability – each employee is expected to show up for their scheduled shift on time; repercussions for being (continuously) late or absent; the procedure the should be followed if an employee knows they will be late or need time off

o Initiative – explain to participants that every company is only as good as the people who work there and help run it and while there are procedures in place for many daily operations employees are encouraged to look at situations or procedures and see if they can be improved.

o Personal appearance – Discuss the dress code; discuss what is and is not appropriate when working on the sales floor.

• Job functions – Responsibilities of a sales clerk

o Computerized cash registers – ring up merchandise, make change, use credit card machine, etc.

o Interaction with the customers – greeting customers, dealing with customer complaints, helping customers find what they are looking for and selecting what is appropriate

o Working knowledge of all products sold in the store – knowing the products will help you find what the customer is looking for or help the customer select the item that best fits their needs.

Remember to stop periodically and ask if any of the participants have questions on the material that was covered. Allow substantial time for questions and encourage employees to participate in this section of the orientation.

Day 2: Skill Training

• Day 2 will utilize a number of different training techniques including classroom training when I discuss each skill set, vestibule training when I have them perform the skill themselves, and computer assisted learning when they perform the cash register program.

Discuss again briefly the skills needed for the job and give an overview of what was previously said, and then discuss each skill set in depth.

Computerized cash register systems

• Provide handouts discussing how to use the cash register systems – encourage each participant to read these manuals tonight and ask any questions they have regarding what is said at orientation tomorrow.

• Demonstrate how to use the cash registers – have participants watch as you demonstrate the correct way to ring up a purchase, key in the amount given, and make change. Also demonstrate how to use the credit card machine, how to accept a check, and how to do a price check.

• At this point, have each participant complete a tutorial computer program explaining the cash register system, the correct way to perform each task, and how to make change (computer assisted instruction ).

• After each participant has completed the computer program, set the participants up at cash registers and allow them to take turns checking out, making change, etc. (vestibule training)

• Walk around the room observing and asking questions on what