Tqm

Total Quality Management may be defined as a structured system designed for the purpose of satisfying internal and external customers and suppliers by the integration of the business environment, continuous improvement, and successes in breakthroughs with the development, the improvement and the maintenance cycles and in the process changing the culture of the organization. (TQM: Definition of Total Quality Management).

Total Quality Management was the brainchild of Dr. W Edward Deming, who developed it in the mid 1940’s. His ideas were not acceptable to the American businessmen, but did meet with success with the Japanese businessmen. On the cessation of hostilities connected with the Second World War, Gen MacArthur took a team of scientists and specialists to Japan and Dr. Deming happened to be one of them. Many of the businessmen attended a lecture of Dr. Deming on the means to achieve quality at reduced costs with the help of statistics. These theories of Dr Deming were later adopted by the Japanese manufacturing companies and succeeded in producing quality products at reduced costs. By the 1970s and 1980s several American companies including Ford, IBM and Xerox started using the principles of Total Quality Management as developed by Dr Deming in an attempt to regain some of the markets they had lost the Japanese and met with success. This led to the prominence of Total Quality Management in the private sectors, which has gradually now crept into the public sector too. (Total Quality Management. History of TQM).

Enter Your Term Paper Topic Below:

Search For Your Essay At MONSTER ESSAYS!

The use of the principles of Total Quality Management came into Asia by the Japanese businessmen utilizing it to develop quality products at lower cost and gain markets around the world, which was the envy of the developed Western world. The name of the Japanese Ishikawa became known around the world for the successful development and integration of Total Quality Management and