Use of It with Hotel Concept

Hospitality Resource Management

Hollow Meadows Country House & Spa is a concept designed to transform a run down hotel into a beautiful four star country house & spa. The concepts unique selling point is the two charming cottages located within the grounds of the hotel, they will be used to accommodate groups of up to eight guests offering also offering guests a private dining experience. Our natural theme will create an illusion of bringing the outside

in, offering a chance to relax and escape to the countryside all year round. There is a huge emphasis on the environment, the latest technology including solar panels will be incorporated into the hotel to limit the hotels carbon footprint.

Our aim is to incorporate a range of information technology both tangible and intangible to aid the running of day to day hotel operations. The hotel only comprises of 42 guest bedroom and an additional eight rooms in the two cottages this makes it a relatively small hotel which means financially it is not viable to incorporate every IT system around.

The hotel will require a fully integrated property management system compatible with all the hardware and software within the hotel. Although we wish to provide the most up to date technology it is important that the software is easy to update as software tends to go out of date quickly. Also we aim is to give a very personal service to our guests for this reason we will not be offering a self check-in as we feel our target market would prefer to speak to people as apposed to a computer.

Staff will be trained in house to lower costs using the �train the trainer’ concept where a few members will