Actional Feed Back

Critical success factors for creating superb self-managing teams

Self-managing teams are more flexible, push decision making to the front lines, and fully use employees' intellectual and creative capacities. Teams themselves take responsibility for their work, monitor their own performance, and alter their performance strategies as need to solve problems.

• Enhance the company's performance, because those closest to the customer and best able to repond to customer demands have the authority to meet demands

• Enhance organizational learning and adaptability, because members of self-managing teams have the latitude to experiment

• Enhance employees' commitment to the organization, gecause self managing teams offer wider participation in and ownership of important organizational decisions.

Members of teams that are managing themselves show:

• They take personal responsibility for the outcomes of their team's work

• They monitor their own work performance, actively seeking data aobut how well they are performing

• They alter their performance strategies as needed, creating suitable solutions to work problems

Team Design

1. Clear, engaging Direction 7. Team size

2. Task interdependence 8. Length of time team had stable relationship

3. Authority to manage the work 9. Group rewards

4. Performance goals 10. Information resources

5. Skill diversity of team members 11. Availability of training

6. Demographic diversity of team 12, Basic material resources