Assignment on Legislation and Ethics in the Travel and Tourism Sector

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Table of Contents

Introduction        

Task 1        

Task 1A: Explanation of the legal and regulatory framework of the travel and tourism sector.        

Task 1B: Discussion surface, sea and air transport law in relation to the carriage of passengers within the legal and regulatory framework.        

Task 2        

Task 2A: Evaluating the impacts of the principles of health, safety and security legislation on the travel and tourism sector.        

Task 2B: Analyzing legislation that relates to equality.        

Task 3        

Task 3A: Explain contract legislation in relation to travel and tourism customers.        

Task 3B: Explain consumer protection legislation in relation to travel and tourism customers.        

Task 4        

Task 4A: Analyse ethical dilemmas faced by the travel and tourism sector.        

Task 4B: Analyse the Corporate Social Responsibility (CSR) policy of a specified travel and tourism business.        

Conclusion        

Reference        

Introduction

Legislation and Ethics is the matter of concentration in travel and tourism sector in this assessment. Travel and tourism business become more popular over time not only in UK but also all over the world. The Customer as well as consumer gives attention to their legal right and also shows their dissatisfaction to the services against tour operators. The right of a customer defines legislation. Legislation is act which has been propagated by a governing body or the process of making it. The report emphasize the information on the legal and regulations of the UK tourism sector as well as of sea, air transport and surface laws and analyses the assistances of those to travelers and offer a complete track to the rights as well as compulsion. It will also define in a deceptive as well as existing method that will be help for the company to take pre-emptive steps to keep away from unethical behavior as well as allow the company to cope up with obstinate objections.

Task 1

Task 1A: Explanation of the legal and regulatory framework of the travel and tourism sector.

There is absence of definite legal and regulatory framework nothing but few codes in English legal system. There is the ABTA (Association of British Travel Agents) code of comportment which regulated tourism such as insurance announcement, message, booking, travel and departure etc. Regarding booking, it contains all processes like what occurs before booking, how to make the booking, what can ensue between travel and booking etc. This processes is on the way of implication to protect the right of a customer (ABTA Ltd, 2015).

There are different classes of law. Those enlist as contract law, property law, criminal law, legitimate law, commercial law, administrative law, human rights law, family law, employment law as well as global law. All of these law place the regulations for a different region of social action. The difference between civil law and criminal law turns on the comparing between two different matters which law explores to pursue punishment. The object of civil law is the redress of damages by compelling compensation. Civil law deals with the disputes between the two individuals or organizations where Criminal law deals with crime and the legal punishment. In Civil law case filed by Private Party on the contra Criminal law case filed by Government. In Civil law defendant can be found liable or not liable, the judge decides this whereas Criminal law is convicted if guilty and acquitted if not awkward. The ordinary of proof in Civil law Preponderance of evidence but in Criminal law beyond a reasonable doubt. In cases of civil law, the opinion of the jury may not have to be unanimous where in the criminal law the jury must agree unanimously before a respondent is convicted (Diffen, 2015).

Abroad Ltd is the famous renounce tour operator. Mr. Davis is a customer of this tour operator. The Abroad Ltd have to notify details about their services. According to the ABTA, Abroad Ltd is compel to their customer Mr. Davis by providing correct information about announcement, message, booking, travel and departure and other necessary information. But this tour operator doesn’t do that. For this reason Mr. Davis bring a complaint against tour operator. Abroad Ltd has breached their civil obligation and codes of British Travel Agents. Abroad Ltd is being prosecuted by a relevant regulatory body for having committed a criminal offence of providing faulty information. Because we discuss about criminal offence above which shows that it is an act punishable by law and usually considered an evil act.