Challenges in Managing Technolgoy

THE CHALLENGES

IN

MANAGING Technology

CONTENTS

Introduction …………………………………………………………………………….2

Section I The Challenges in Technology ……………………………..2

Types of e-commerce…………………………………………...3

Designing the Web Page………………………………………..4

Keep it Simple…………………………………………………..5

Choose your Product……………………………………………6

Improve Security and Trust……………………………….…….6

Creating Customer Confidence…………………………………7

How the Competition is doing………………………………….8

Section II E-Commerce and Organizational Management…………………...……9

Section III E-Commerce and Management of Information Technology………..…11

Conclusion……………………………………………………………………………..11

Bibliography…………………………………………………………………………...12

Introduction

The evolution of technology has changed our lives. More importantly has changed the way we do business. Business strategies have been redefined to take advantage of the new and advanced technology. The discovery of the Internet has shifted the industry toward new and efficient ways to reach the consumers. The Internet has brought vision closer to reality and the future to the present. With the new communication tools such as email, availability of web browsers and the decrease in the price of PC’s. E-Commerce has become an attractive way of doing business. Retail stores have discovered a way to provide goods and services 24/7. Better yet they still keep their cost down. In the first section of this paper I will present a detail description of some of the important challenges that managers are faced with when managing e-commerce. In the second section of this paper I will look at managing e-commerce from the organizational management prospective. And finally section three will describe how e-commerce is important to the management of information technology.

Section I: The Challenges in Managing e-Commerce

E-Commerce, or Electronic Commerce, is a general term for any type of business or commercial transaction that involves the transfer of information across the Internet. This covers a range of different types of businesses such as amazon.com, eBay, priceline, etc. Electronic Commerce has expanded rapidly over the past six years and this growth as described in the following paragraph, is forecast to continue or even accelerate. It is likely that in the future the boundaries between conventional and electronic commerce will increasingly fade away as more and more businesses move parts of their operation onto the Internet.

The 1999 Christmas holiday season is known to be a major event in the e-commerce revolution. Online shopping approached 1 percent of holiday retail sales within the US for the first time. It has been projected that the number of US households accessing the Internet will increase from 28 millions to 43 million individuals by the year 2003. And the number of individuals accessing the Internet worldwide will increase from 81 million to 140 million during the same time period. And In the new millennium male users are no longer significantly predominated and people of age 40 and older had major presence. E-commerce applications are not limited to sales and support activities, but also include web sites for information. For example in year 2000-holiday period 45 percent used the Internet for gift ideas, 32 percent used the web to compare prices, while only 24 percent actually bought gifts online (Martin, Brown, DeHayes, Hoffer and Perkins 2002).

Types of e-commerce

One can distinguish the two types of commerce, where traditional or physical commerce is a transaction that takes