Continental Airlines

1. Continental Airlines, like other companies in the airline industry, is a volatile organization. However, Continental has many strengths that have allowed it to prevail through tough times and avoid complete ruin. The CEO of Continental Airlines played an important role in reviving the company. His “Go Forward Plan” vocalized the strategy of the company and focused on every aspect of the organization. Continental has a well-defined target market, providing services to upper-class and business travelers. The company has also been able to operate in the face of adversity (such as 9/11) due to effective decision-making.

2. The weaknesses that have plagued Continental Airlines include low morale which prohibited workers from accepting the new company strategy. The company also experienced financial difficulties with large amounts of debts and regularly operating at a loss. Continental has also limited its customer base by offering only more pricey flights, even in times of low demand. Finally, Continental faces high operating costs as a result of in-flight meals and other amenities.

3. Fortunately, there are several opportunities in the airline industry of which companies will be able to take advantage. First, the airline industry is reviving and passenger levels are now returning to pre-9/11 status. Companies can offer high degrees of service and reduce costs through the use of the Internet, such as online ticket sales, flight seating charts, and plane information for passengers. Several organizations were required to down-size or exited the industry as a result of huge demand decreased for airline flights, which allows other airlines to take market share. The airline industry has also experienced a shift in consumer preferences to low-cost, point-to-point flights.

4. Although the industry is making a comeback, there are several threats to airlines that could affect their long term success. Even though it is one of the opportunities in the market, changing customer preferences are also a threat to some upper-class airlines. Consumers are demanding fewer frills, less costs,