Customer Service of Airlines and Banks

Customer Service of Airlines and Banks

Airlines Customer Service

1. Introduction

1.1 What is Airlines?

The airline is the lines of planes have flied. Airlines ensure the material direction, starting point of a journey, stop over location. Starting point of a journey is belong diffrent international airlines and internal airlines. The airlines of varities are international airlines, regional airlines and internal airlines.

1.2 To customers

In the air and on the ground, online and on the telephone, our customers have the right to expect — to demand — respect, courtesy, fairness and honesty from the airline they have selected for travel. At United, the only acceptable customer experience is one in which you arrive at the intended destination safely, comfortably and on time.

2. Customer Service Criteria

2.1 Reliability

Customer generla expection of airline service is more safety and reliability, customers choose one airline comany as the brand.The operate regulations and service standard is same, and the internal information for commucating is more convenience. It is appropriate for customers'high value goods, so it is better about the safety and relialility of the transport.

2.2 Convenience

? Customers pay attention to the convenience of the airlines. For example, is