Gap Analysis: Global Comm.

Running head: GAP ANALYSIS: GLOBAL COMM.

Gap Analysis: Global Comm.

Gap Analysis: Global Comm.

Global Comm is no exemption to this phenomenon and the company's senior leadership team is challenged to face it. The senior leadership team formulated the following: implementing changes to company policies and values, reduction of workforce stateside, submitting proposal to the board to outsource their technical support team offshore for cheaper labor, and proposed pay cuts. These were all identified as strategies to survive the current crisis in the telecommunication industry.

Although these methods weigh more advantage towards the company's survivability, the Union expressed their disagreement upon knowing about it. Furthermore, the Union was not included in the planning stages of this proposal and this resulted to further complications and debates that led the Union to take legal actions.

Situation Analysis

Issue and Opportunity Identification

Global Comm neglected to involve the Union in its preplanning stage because they were aware that the Union will go against the proposal and it will greatly affect the board's decision. From a resource that states "the level of interpersonal trust between people can either be a barrier or enabler of effective communication. Communication is more likely to be distorted when people do not trust each other" (Kinicki & Kreitner, 2003, p. 525), have they known about it beforehand, the Union could have been more prepared and offered assistance like they always did before.

Katrina Heinz's aggressiveness towards her primary objective was so pressing that she neglects to consider any inputs from her team that might affect her proposal. Regardless how Sy Rodriguez tried to open up discussion about how it might affect the company's