Gap Analysis

Running head: GAP ANALYSIS: GLOBAL COMMUNICATIONS

Gap Analysis: Global Communications

Asia Towns

University of Phoenix

Gap Analysis: Global Communications

Global Communications is looking to maximize profits and reduce cost by marketing itself on an international level and becoming a global resource. The company and other telecommunications companies are under tremendous economic pressure. The company must determine future end-state goals while making critical changes to the company and possibly the loss of dedicated and skilled employees.

The situation with Global Communications is that the company is looking to realize growth. “An effective outsourcing plan helps teams build better products more rapidly and at a lower cost than those manufactured in-house (Kren, 2006)”. The senior team members have decided that in order to keep up with the industry, the company must go globally. The company plans to locate to Ireland and India. In order for the company to go globally, the company has to downsize. Global Communications’ union is very unhappy with this decision.

Situation Analysis

Issues and Opportunity Identification

There are several challenges that exist for Global Communications. In the last three years, Global Communications’ stock value has depreciated from $28 per share to $11 per share, which is more than 50% a share. Global Communications is also faced with too much competition by cable companies. The company has suffered a huge blow at the hands of cable companies. There will be a loss of dedicated to employees to competitors due to the layoffs and outsourcing. The trust that Global Communications has built with its employees will also be lost. Global Communication may also be faced with language barriers. When the customers call to the call centers in India/Ireland, the accent of the workers may cause problems for the customers.

Global Communications has several opportunities that exist when the company becomes a global resource. The realization of growth, through the introduction of new services, primarily to its small business and consumer customers, will pump up Global Communications volume. Global Communication has created an alliance with a satellite provider to offer video services as well as a satellite version of broadband. By globalizing, Global Communication has the opportunity to reduce unit costs for handling calls by nearly 40%, which in turn, will increase the company’s profit. Global Communications has also proposed a 15% retention bonus for their employees. The bonus will help offset their employees’ salary cut for the first year. The creation of a new set of values will reflect the company’s current realities.

Stakeholder Perspectives/Ethical Dilemmas

Each organization within Global Communications faces his own challenges and opportunities. The senior leadership team sees the move as a cost-cutting measure. The senior leadership team wants to see the company expand into the global market and improve profitability. The union, on the other hand does not think that the Global Communications has their best interest in mind. With the 20% reduction of education and health benefits already by the company, the union is not pleased with the move and is calling the move unethical. The union is not supportive of Global Communications’ decision to go global. Global Communications’ employees are not thrilled with the idea of the company going global either. The employees will face being laid off if they stay with the company. If they decide to relocate with Global Communications, the employees will take a pay-cut. There has been a loss of trust between the employees and Global Communications. Global Communications’ plan leaked out to the board members and they were upset that no one came to them with the company’s plan.

End-State Vision

Global Communications’ partnership with wireless providers will increase their wireless technology sales. The senior team has identified cost-cutting measures, such as a 40% unit cost for handling calls, to improve profitability. Global Communications will inform key stakeholders of future implementations or goals. Global Communications must get the union on the same page.

Gap Analysis

Problems and potential crisis situations should be identified and analyzed for possible solutions. Companies that are