Global Communications

Running head: PROBLEM SOLUTION: GLOBAL COMMUNICATIONS

Problem Solution: Global Communications

Vanessa Lovell

University of Phoenix

Problem Solution: Global Communications

Global Communications is in the midst of what they see as problems. They have had a decrease in profits and are discussing possible opportunities that can arise, such as outsourcing. Global Communications is thinking of taking their customer service overseas due to the increased amount of technology and decreased amount of operational costs to the company. During these discussions and negotiations, issues and opportunities bloomed. The company can take many new directions in which it can improve its way of operating, through these newly found issues and opportunities. Unfortunately, the company has several steps to take before the improvements are implemented and the rewards are reaped.

Situation Analysis

Issue and Opportunity Identification

There are several events that have led to the issues and opportunities that Global Communications now face. Foremost, the managers’ lack of ability to anticipate future trouble has left them with problems that they have to deal with now. “The proactive manager anticipates problems before they become pervasive and ‘works smarter, not harder.’ Proactive people manage their time; they set time aside on both a daily and weekly basis to plan goals and priorities, and they jealously protect this time from interruptions” (Gomez-Mejia & Balkin, 2002). The decline in profits became an issue because the lack of prioritizing and insight needed. Though this is a large issue, it brings many oppurtunities. Global Communications has the oppurtunity to modify areas of their company and implement new practices that will ultimately increase the company profits again.

The communication medium (electronic mail) in which the parties have decided to use is another of the issue that Global Communication faces. One event that has led to the overuse of electronic mail is the introduction of the internet into the workplace. Though the internet is extremely useful within the workplace, it can lead to many problems in the long run including looking at inappropriate websites, goofing off during work hours or overuse of the electronic mailing. Another event that has led to this issue is the everyday work load.