Healthlite Yogurt Information Technology Plan

Business Plan

Healthlite Yogurt Co.

Danbury, Connecticut

Table of Contents

1.0 Organization Overview 2

1.1 Organization Structure 2

1.2 Organization Products 2

1.3 Major Business Processes 2

2.0 Problem Statement 3

2.1 Existing Problems with the Current Processes 3

2.2 Factors Contributing to the Problem 5

3.0 MANAGEMENT PLAN 6

3.1 Overview of Management Plan 6

3.2 Objectives 6

3.3 Timeline 7

3.4 Major Milestones 9

3.5 Cost and Benefit Assessment for Plan Implementation 9

4.0 Business Process Change Drivers 10

5.0 Technology Plan 12

5.1 Goals and Technology Vision 12

5.2 Current Technology and Resources 13

5.3 Priority Needs and Solutions 13

5.4 E-Commerce and Web-Based Order Processing System 15

5.5 Database Warehouse and Database Management System 16

6. DATA ENTRY REPORT 17

6.1 Consumer Web site 17

6.2 Customer Extranet Site 19

6.3 Company Intranet Site 22

7.0 Proposed Project Plan for New System 26

7.1 Phase 1- Web Strategy / Architecture and Development 26

8.0 QUALITY ASSURANCE MEASURES 29

9.0 SUMMARY 30

Figures and Tables

Figure 1 - Current Order Processing System 4

Figure 2 - Revised Company Hierarchy 7

Figure 3 - Timeline 8

Figure 4 ЎV Milestones 9

Figure 5 - Web-Based Order Processing System 16

Figure 6 - New Web-Based Ordering System 28

Table 1 ЎV Program Cost 10

Table 2 ЎV Priority Needs 14

Table 3 - Quality Assurance Performance Measures 29

Abstract

JMC consulting has established that the Healthlite Corporation has a need to improve their current order processing systems and communication methods. This need is brought about by the limited technology that is employed by Healthlite. What JMC proposes is that the company invests in a new system that will solve their order processing dilemmas and also the communication issues from the company headquarters to the regional offices. The new system includes new software and hardware and will also allow for the use of the Internet to provide a better experience for the customers and allow Healthlite to market new products and services. All of these functions will be integrated to provide a seamless experience for the customer and also will provide detailed reports to the management. When implemented, these systems will provide the means for the company to achieve greater growth and profitability.

1.0 Organization Overview

1.1 Organization Structure

Healthlite Yogurt Company, a leading yogurt manufacturer in the United States, is based in Danbury, Connecticut. The companyЎ¦s senior management and marketing department are located at the companyЎ¦s headquarters. The marketing department is staffed with 12 associates.

Seven processing plants manufacture and ship all of HealthliteЎ¦s product line. The organizationЎ¦s manufacturing and shipping facilities are strategically situated in New Jersey, Massachusetts, Tennessee, Colorado, Illinois, Washington and California.

The company has 20 sales regions and receiving warehouses