Human Resource Management for Starbucks

Content Index Page No.

1. Acknowledgement……………………………………… 6

2. Executive Summary……………………………………… 7

3. Introduction and Company History…………………… 8

4. Major Products & Services…………………………… 9

5. Company Vision & Mission …………………………… 9

6. PEST Analysis…………………………………………… 11

7. SWOT Analysis…………………………………………… 12-13

8. Resource Audit…………………………………………… 14

9. Porter’s 5 Forces………………………………………… 15-16

10. Summary…………………………………………………… 17

11. What Starbucks needs to do?…………………………… 18-20

10. Starbucks Store Design…………………………………… 21

11. Human Resource Planning……………………………… 26

12. Job Analysis………………………………………………… 26

13. Job Description……………………………………………… 26

14. Job Specification……………………………………………… 27-31

15. Recruitment Costs………………………………………… 36

16. Recruitment Sources………………………………………… 37

17. Newspaper Advertisement…………………………………… 38

18. Steps in Selection Process…………………………………… 39-42

19. Conclusion………………………………………………………43

20. Bibliography………………………………………………… 44

21. Appendix……………………………………………………… 45

This assignment represents the results from the study of the Human Resource policies and procedures of Starbucks Corporation in the UAE. I have focused on identifying their Human Resource policies and their selection and recruitment process for the new stores they are opening in the near future.

Brief Purpose of Study

The main purpose of the assignment is to identify the human resource policies