Job Analysis Banquet Director

West Paces Hotel Group was founded by Horst Schulze in 2002, after Mr. Schulze retired from the Ritz-Carlton Hotel Group. Horst Schulze has revolutionized the hospitality industry. West Paces' mission is to have its brands, independent hotels, and other businesses recognized as the undisputed leaders in their respective market segments. To carry out this mission, West Paces creates new concepts in hotel and resort accommodations and service, has concepts shaped by the sophistication of today's travelers, and guided by their experience. They deliver a unique luxury hospitality experience, and earn new levels of customer loyalty.

A banquet manager is a key member to The Hotel at Auburn University managed by the West Paces Hotel Group event team and also works closely with other departments in the Hotel such as Conference Service Manager, Banquet Captains, and Food And Beverage. A banquet manager oversees the staffing for each function and communicates between each department for banquets. The banquet manager will also prepare monthly budget reports to be overlooked by the Gerneral Manager.

All Potential Job Analysis Tools Helpful? Yes/No Explain

Interview YES. We interviewed Dirga Buwana - AUHCC This tool was very beneficial for us. We were able to hear from Mr. Dirga on what he does on a day-to-day basis. The interview allowed us to ask in depth questions of what is required of a banquet manager.

Interview with HR Manager YES. We interviewed Donna Golden - AUHCC The interview was very helpful with putting together our job analysis. We were able to get a list of the banquet manager's duties and functions while interviewing Donna.

Observation YES. We observed Dirga for a few hours a day for a few days. This allowed use to see what a banquet manager does daily. We were able to have hands on activity with Mr. Dirga and see him fill out schedules and coordinate upcoming events for the day. We also noticed the relationship between the banquets division and kitchen.

Other (O*Net) No. This website was not helpful for our project. We were not able to find an overview of the position on the website.

JOB DESCRIPTION AND SPECIFICATIONS

• Job Identification: Banquet Manager

• Job Summary:

• A Banquet Manager is responsible for hiring qualified staff to perform all banquet activities for daily functions in order to provide successful functions and create repeat customers. The Banquet Manager is also responsible for training and directing said employees to ensure optimal customer service.

• Relationships

• A Banquet Manager reports to Food & Beverage Manager.

• The Food & Beverage Manager reports to the General Manager.

• A Banquets Managers is responsible for the Audio and Visual department, Banquet Captains, Banquet Supervisors, and Banquet Servers.

• Responsibilities and Duties

• Hire, schedule and train banquet staff.

• Oversee the day-to-day operations of the banquet division.

• Communicate with the kitchen, service, beverage, conference services, and audio visual staff during the function.

• Conduct weekly banquet schedules.

• Conduct monthly budget reports.

• Attends weekly meetings for upcoming events.

• Order supplies and linens for upcoming events.

• Separate and distribute event order sheets.

• Assists banquet captains and servers with the executions of events.

• Standards of Performance and Working Conditions

1. Standards of Performance

• Banquet Managers are required to deliver functions according to the specifics of the clients.

• Banquet Managers are evaluated using monthly budgets.

• Banquet Managers are required to communicate with other departments of the hotel to reach the monthly budget goals.

• Banquet Managers