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BUSINESS COMMUNICATION

1. Explain how watching a movie from another country might help you prepare to interpret nonverbal

behavior from that culture correctly.

2. One of your co-workers is originally from Saudi Arabia. You like him, and the two of you work well

together. However, he stands so close when you speak with him that it makes you very uncomfortable. Do

you tell him of your discomfort, or do you try to cover it up ?

1. What are the communication challenges and barriers Barry faces?

2. What are some ways Barry might use effective communication as a motivator for employees to follow

safe food handling practices?

3. What Standard Operating Procedures (SOPs) would be helpful for Barry to implement and enforce?

1. What were the communication challenges in the above case study?

2. Was the Secretary right in avoiding the Ken who came all the way from long distance to gift the

complimentary copy?

3. Was it right for Secretary in insisting to come and take the complimentary copy back physically instead

of couriering?

4. Was Secretary a good listener?

5. Did Secretary empathize with Ken?

6. What were the other challenges prevented smooth communication between Ken and Secretary?

GENERAL MANAGEMENT

Q 1. How were principles of delegation and decentralization incorporated into Cine – Made operations?

Q 2. What are the sources and uses of power at Cin – Made?

Q 3. What were some of the barriers to delegation and empowerment at Cin –Made?

1. What specific errors did Warren and Carol Oats make during their first week in Japan?

2. If you were talking to a non-U.S. businessperson making a first contact with an American

company, what advice would you give?

1. What are the management issues in this case

2. What did Coke do and what could have been done differently?

3. What are the key factors that were or should have been considered by management?

1. What are the advantages and disadvantages of centralization and decentralization?

2. What was the rationale for the Ford 2000 program?

3. Why did Ford change from decentralization to centralization to recentralization?

4. Why did Ford establish a luxury car division?

5. Do you think Ford will be in the competitive global market? Why or why not?

1) What is your assessment of Barrett's performance and his vision for Intel? Is he the right person for the

job at Intel?

2) What are some problems associated with frequent reorganization?

3) What are the pros and cons for focusing on the distant futures and the heavy investment in new

technologies?

INTERNATIONAL BUSINESS

1) Was Global Bank, Pune Branch correct in its argument, as the credit issuing bank?

2) Was the stand taken by The American Bank, New York correct, as the negotiating bank?

1) Elaborate the deficiency of service on the part of the bank, pointed out by the National

consumer