Leadership

Interview Paper

Leadership Qualities

Chris

School of Graduate and Professional Programs

November 29, 2007

 

Interview Paper 2

Interview Paper: Leadership

Interview 1(A): Director-general manager for the entire SR department. Parameters include the call center, imaging, lost securities, proxy, dividends, and tax services.

Interview 2(B): -Operations Manager-manages the supervisors and help desk staff.

Synopsis (C)

Question 1: What is your definition of leadership?

A. Leadership, to me, is defined by the vision of the leader. It is strategic and comes from within. I feel leadership and management are not one in the same. A leader looks to instill values and to promote a vision. Their values are directed towards the team and the goal is to lead by example. A manager does need to possess at least some of the crucial leadership qualities; however, management can be learned whereas I don’t feel leadership can be taught.

B. A leader must be able and willing to partner up on tasks; they must support the team and provide guidance. A superior leader is available and approachable. A leader should be seen as someone people can turn to and trust. They would assist the team in meeting their goals and objectives while promoting the employees’