Literature

In order to become competitive with local competitors there needs to be an upgrade in the Information Systems Technology within the organization. An important item to consider is a server that has the capability of email services, programs for processing orders and an effective tracking system. A toll free number with a help desk representative, who has the ability to logon to the server, should be considered for customers who call after normal working hours.Healthlite's processing system has slowed down due to the following:

- the existing order processing system requires sales representatives to write up hard-copy tickets to place orders through the mail or by fax.

- orders are delayed when the fax machines break down.

- the only way to obtain up-to-date sales data is for managers to make telephone calls to subordinates.

- Communication between sales managers and sales representatives has been primarily through the mail or by telephoneIn order to become competitive