Outsourcing to India

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UNIVERSITY OF NOTTINGHAM

OUTSOURCING TO INDIA

MAYUR SANCHETI

MA-MANAGEMENT

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OUTSOURCING TO INDIA

BY

MAYUR SANCHETI

2007

A dissertation presented in part consideration for the degree of

‘MA-Management'

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SUMMARY

Topic selected by me for dissertation is of outsourcing to India.

Outsourcing is generally done from countries like United Kingdom and

United States. I have discussed each and every aspect which is related

to Outsourcing in detail.

Outsourcing is gaining more and more attention because it enables

organizations to cut the cost and improve efficiency of work which

results in to overall increase in profitability and competitiveness of the

organization. I tried to cove what is Outsourcing, why this concept is

getting more and more importance, what are the advantages, what

are the risk associated with Outsourcing. I even tried to discuss on

various theories on Outsourcing as well as what is the current scenario

of Outsourcing concept in global world and so on.

India is become Outsourcing hub. Apart from cost benefit India is also

enrich with highly qualified professionals workforce as well as

technological proficiency is very high. Dissertation is also cover

questionnaire interview of the Outsourcing organization and tried to

find out what exactly the current scenario of work. After discussing all

the issues related to outsourcing I tried to come up conclusion which

shows ever growing outsourcing business in India.

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TABLE OF CONTENTS

ACKNOWLEDGEMENT 6

1 INTRODUCTION 7-11

2 OUTSOURCING CONCEPTS, THEORETICAL ANALYSIS 12-79

- Definition and Evolution of outsourcing 12

- Outsourcing Process 15

- Why do Firms Outsource? 28

- Types of outsourcing 31

- Advantages of outsourcing 40

- Disadvantages of outsourcing 49

- Problems faced in outsourcing 56

- Strategic Outsourcing 58

- Technological Analysis Theory 62

- Transaction Cost Theory 67

3. Research Methodology 80-86

- Qualitative Research 81

- Interview 81

- Questionnaire 82

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4. Recent Growth and finding 87-103

- Questionnaire finding 87

-Why to Outsource to India 88

- Porters Analysis 94

- SWOT Analysis 98

5. Conclusion 104-110

Appendices 111-136

References 137

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ACKNOWLEDGEMENTS

I am really thankful to University Of Nottingham for giving me

opportunity to present this dissertation as well as providing me

excellent library services.

I am also thankful to Prof. John Hasseldine for giving me valuable

suggestion on my Dissertation.

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