Problem Solution: Global Communications

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Running head: SITUATION ANALYSIS: GLOBAL COMMUNICATIONS

Situation Analysis and Problem Statement: Global Communications

Valerie Morford

University of Phoenix

Situation Analysis and Problem Statement: Global Communications

Global Communication stock value has diminished more than 50% over the last three years. International markets are competing for the same business, confidence in the telecommunication industry is waning and stockholders are concerned. There are tremendous economic pressures in the telecommunication industry and Global Communication is no exception to these pressures. The senior team of Global Communication decided cut cost by downsizing their domestic call center and moving it to India and Ireland. This opportunity will reduce unit cost for handling calls by 40%. In order to stay competitive Global has created an alliance with a satellite provider to offer video services and satellite version of Broadband. Global Communications goal will becoming a true global resource by marketing itself aggressively on an international level.

Describe the Situation

Issue and Opportunity Identification

“Advocates of a process called globalization appear to be remarkably united in their assessment of its impact upon labor. They argue that the combined impact of restructuring, reregulation, and relocation signal the end of working class organization as we knew it. They argue that the unions are destined for further decline, that the nation-state can no longer provide protection for workers, and that the only hope for the future lies in attracting multinational capital. The idea that labor might have a progressive role in shaping history and geography has been displaced by the notion that labor has little future at all.” There is now something of orthodoxy in much academic debate and political commentary about the future of labor organization as we approach the twenty -first century (Jane Willis 1998).

Pundits argue that the days in which workers could gain leverage over capital and obtain rights in state legislation have been superseded by the process of globalization (Tilly 1995; Hobsbawm1995). It is argued that since the 1970s, in particular, nation-states and labor movements have ceased to be able to protect workers' rights in the face of mobile or "footloose"