Shangri-La Hotels and Resorts Case Analysis

Shangri-La Hotels and Resorts have emerged as one of the most appreciable brands in the international hotel industry. The Company has garnered its reputation based on its commitment to provide a world class service. Even though the hotel was running successfully during the 1990s it had not evolved any core values or long-term strategic planning. This has led to the implementation of "Shangri-La 2000" strategic plan. Subsequent to the adoption of this strategic initiative there have been a number of changes that have been brought about in the functioning of the hotel. This paper details the competitive strategies of the hotel, management approaches and the role of employee training and culture in the success of the hotel chain. The paper also discusses the core competencies and financial and operational performance which contributed to the success of the hotel. The paper also makes a few recommendations for ensuring a sustained success for Shangri-La hotel.

Shangri-La Hotels and Resorts â€" an Overview

Shangri-La Hotels and Resorts are renowned hotel management companies operating prominently in the Middle East. The hotel is considered as a status symbol for upper class people reflecting the privilege and honorable status in the society. The hotel provides facility of services which is suitable for both business travelers as well as for people traveling for leisure and on vacation. The first of Shangri-La hotels was found in Singapore in the year 1971 and now this Hong Kong based hotel chain has grown as one of the largest hotel management companies getting a number of awards and accolades. The hotel chain operates more than 49 high class hotels and resorts in key cities of Asia and the Middle East.

The first venture of the hotel chain was established in Singapore by the Kuok Group which is a multinational conglomerate managed by Westin until the year 1983. The name of the chain was changed to Shangri-La International Hotel Management Limited in the year 1983. In the year 1989, the Company established a sister concern Traders Hotels in Beijing with the objective