The Complaint of Manufactures Agent to the Corporation.

Time Context: Present Time

View point: Oxford Snaith, Chief Operating Executive

Problem:  The complaint of manufactures agent to the corporation.

• Symptoms: The level of Compensation for each channels is not suitable that resulting of the loss of 4 outstanding manufacturers agent.
• Cause: They have conflicts on every channels Distributions on the Corporation.

Objectives:

• Must: To be more Effective and Efficient Corporation.
• Want: To secure the foundation of the Corporation.

Areas of Consideration:

• Strengths: They have agents who brings the best for the corporation.
• Weaknesses: lack of chemistry and communication.
• Opportunities: Can get more customers and build relations to be more loyal.
• Threats: Their customers and their sales may back out and go to competitors

1. Alternative Course of Action: Review the system and make changes.

Advantages - There is a chance to flip the situation step by step using the strategic plan.

Disadvantages - It can cause a lot of time for preventing changes.

1. Alternative Course of Action: Give incentives to the workers.

• Advantages - It can give big factor because workers may motivated their selves to stay and work hard for the corporation.

• Disadvantages - Another expense for the Corporation.

1. Alternative Course of Action: Minimize the Executive management.

• Advantages - To minimized the chain of command, to ensure better communication.
• Disadvantages - there is possible of some agent may resign because other would like to have the position, power and authority.

1. Alternative Course of Action: Make open forum and give them seminar.

• Advantages - Problems may open up therefore you can make a move after. seminar for them to build chemistry.
• Disadvantages - Some executives may pass by this operation because they seem that the corporation is getting worst.

1. Alternative Course of Action: Face the Consequence and train new ones

• Advantages - It may give you another opportunities new ideas that can contribute to the corporation. also the new ones can motivate much better because they are new hired executive, they will do their best.
• Disadvantages - there is possible of heavy pressure to them.

Recommendation:

I recommend ACA 5, because that is the cycle of operations in real world. we can't denied that consequence is always there also we can't avoid it but to face it. hiring new sets of officer is a good factor because another ideas can contribute to the book of the company. The disadvantages of this is natural so you have been in training so you have the confident to make decision. also you have the pattern of this you have the idea your boss will not hire you if he can't see potentials to the new ones. therefore I conclude there is probability to become success this ACA 5.

Detailed plan of action:

Make a invitations interview to those qualified employee or trainee to become potentials officer/executives that you will promote then make a shortlist of them who has the best and fit for the position base on their performance on the interview and also to their personality.

Time Context: 1990s

View point: Frederick Smith

Problem: Maintaining a Dominant Market Position

 Symptoms: Lack of assets that resulting of being underdog.

Cause:  The goal of the company is to elevate more their service to be more dominant.

Objectives:

• Must: To maintained their quality and service that will give them boost to the market.
• Want: To get the higher revenue in the market.

Areas of Consideration:

• Strengths: they are the World's Largest Express Transportation Company.
• Weaknesses: Rising Fuel Prices, and World expansion is weak compare to competitors.
• Opportunities:  International expansion, and Online Shopping.
• Threats: Intense Competition, and Seasonality of the Business.

1. Alternative Course of Action: Make a new variety of Service.

• Advantages - It can get the attention of your customer .

• Disadvantage - There is possible of competitors may afford more.

1. Alternative Course of Action: Hire new marketing planner.

• Advantages - It can give more ideas, and strategies to develop the service of the company.

• Disadvantages - There is no probability because competitors are competitive.

1. Alternative Course of Action: Increase the incentives of your employee to motivate to work more.

• Advantages - They will give their best to be more efficient to maintained the domination of the company to the market.
• Disadvantages- May some of your workers get pressured and resulting of fear to work.

1. Alternative Course of Action: Increase the Capital of the Company.

• Advantages - Yes because if there is a lot of budget they can improve the service to the customer. It can attract the attentions customers to patronize the service of your company.

• Disadvantages - big money you need to make this process.

1. Alternative Course of Action: Pirate some workers of your competitors.

• Advantages - They will give you the recipes of their previous company that will contribute to the book of company.

• Disadvantage - If this will happen your competitors may file a case against your company because that is above the law

Recommendation:

 I recommend the ACA 4, because the company is already at the higher gross of the market. Their goal is to be number one, So if you increase your capital it will be domino effect the operations and service of the company will enhance also the technology of service will be boost. In affect of customers will choose your service because of the comfortability  and to sustain the loyal relations of your customers.

Detailed plan of action:

Get your executive officers of your company and make adjustment of the budgeting of the company. Enhance the shipment service to get more revenues that sooner will resulting of more gross in the market. the disadvantage is natural if you want to get more revenue put more capital. there is big probability that the plan will be success because fedex is already there at the position.