Ups as a Competetive Global Player

UPS AS A COMPETETIVE GLOBAL PLAYER

Each day, it delivered 3.6 billion packages (2005) involving 8 million customers and 10 million daily online tracking requests.

The core business processes defined by UPS management are package delivery, product development, CRM, and customer information management and it has taken some of the following steps to achieve them.

WIRELESS TECHNOLOGY (1):

UPS has constantly upgraded its Wi-Fi, Bluetooth, cellular networks, GPS satellite location systems and RFID smart tagging capabilities. It is spending about $120m over three to five years on wireless, out of a budget of about $1bn a year.

As mentioned earlier in the thread UPS expects deployment of DIAD (Delivery Information Acquisition Device) IV that transmits the data directly to UPS using a cellular connection by 2007.It is also deploying Bluetooth in its new handhelds to enable applications such as processing customer credit cards within buildings where GPRS cellular signals may be blocked and time card reporting within UPS facilities as well.

UPS is also studying the capability of Bluetooth to facilitate time and motion studies, such as monitoring the number of times a driver opens a door or exits and enters the vehicle.

UPS Plans to implement GPS tracking systems in its DIAD IV, so couriers can provide better customer service (for instance, if there is a change of address, the driver can find the best route using GPS).

SUPPLY CHAIN AND CUSTOMER APPLICATIONS (1):

UPS has put lot of time and effort in supply chains management and operates in about 120 countries worldwide. All these tools offer clarity, organization and accountability and provide real time ability to see the movement of goods.

Applications include-

UPS Quantum View visibility suite